Find SUV hires in Memphis

I prepaid to rent a car on a short work trip in Memphis. Arrived to find they had rented my car to someone else and had no cars available. They told me they couldn’t give me a refund; I would have to call “someone”.

They did not have a car available when I got there. I had gotten dropped off & had to WALK once turned away. Plus the lady would not speak loud enough for me to hear what she was saying thru the mask. Why have ppl book when you don’t have cars to rent?

Couldn’t have been worse. Vehicle wasn’t available until 8PM, despite being confirmed for 9AM. Rep at counter was very rude and unhelpful/unapologetic. Thrifty sucks, don’t use them. Stick with a real rental company, enterprise, hertz, Avis.

A joke, don’t bother it’s Thrifty. Book a reservations. Had confirmation and they still gave my car away because our pick up was delayed due to flight delay coming it. Pathetic

I reserved the car for tonight but when I arrived they had none left and said I would need to wait until tomorrow. I did not take a car and instead went direct with an alternative vendor

Ced, the owner and manager of the downtown location, called the day before to confirm the reservation. When he did, he noted that my reservation was needed at the airport, instead of his location. He then confirmed that the airport location would have a car and took care of everything, despite it not being a direct benefit to him. This is outstanding customer service, and a shining example of someone that takes pride in his work. Thank you!

Needed a Standard SUV to pack up my stuff to move 12 hours away. I made the reservation 3 weeks in advance, and I get a call 2 hours before my pickup time saying that they didn't have the vehicle I reserved. They then directed me to another pickup location and changed my reservation without my permission and doubled my daily rental rate. They didn't answer my phone calls, which directed me to the main office in Dallas, and their response was "Sorry sir, we can't change your reservation back". I showed up to the new location and got stuck with a smaller vehicle that didn't have enough room for my belongings. The whole thing has been absolute nonsense. If you don't have the vehicle I reserved, don't have it as an option for me to set up a reservation under.

The attendant, at drop-off, was extremely helpful and pleasant. Very professional‼️