Jaguar Hires in Chicago

The rental was very nice and very clean. Pick-up was a little tricky (not knowing the tram ride), but dropping off the rental couldn't have been any easier. I will use Alamo again when visiting Chicago in the future. Thanks...........Joe

It was two hrs from the time I stood in line to the time I actually started a vehicle!

The staff helping us with pick-up in Chicago at O’Hare was friendly, experienced, and professional. She explained everything thoroughly while making the pick up quick and easy.

Drop off someone had to explain process- minimal staff - holiday and like most business just lack of staff. Taken care of and staff was pleasent

Great customer service the lady was very patient and polite. Thanks again for your service.

Cancelled the reservation 2 hours before I was supposed to pick the car up. Gave no other alternatives causing me to miss my trip

My original prepaid reservation was unable to be fulfilled due to low inventory. The counter agent at that location told me to check back the day of my departure to see if any cars had come in. I tried calling three times and no answer. This forced me to travel to another location to secure a rental. First I was told I need to call the corporate support center to have my reservation pick up location changed. The representative quoted me a price four times as high as my original pre paid reservation. I asked to speak to the supervisor and was put on hold for nearly ten minutes before the support center ended the call without solving my issue. The counter agent at the new location was helpful and suggested I create a new reservation to ensure I get a car before they run out. That rental charge was still more than double what my original prepaid reservation was. I am still waiting for a full refund for my original reservation and I believe Hertz should honor my original paid fee and adjust the charges. Also, I received a fraud alert from my bank saying Hertz was trying to process a $100 charge but I do not know what for because I still have not received a final receipt which I was told would be emailed to me when I returned the car.

I got overcharged than what's on my receipt and don't know why. I don't mean the deposit which was refunded. I returned it with more fuel than I started with. So this is a scam rental car company that I will never use again for the $20 overcharge. Good luck loosing a customer for $20

There was a line of 100 people and only two employees working behind the counter at O'HARE location in Chicago ( meanwhile the other car rental companies next to them had 5 or 6 people working behind the counter) .. I waited in line 2 hours and 30 minutes and it was miserable because I already had a reservation at noon because I had to to to a wedding that day like 4 hours away .. A lots of nasty actitud from the people working for "thrifty" .. on top of that they FORCE me to pay an extra 30 dollars a day for my car rental otherwise I'll have to wait for an undisclosed amount of time because according to them they didn't have cars available. But after I paid the extra money the car was available . This was so disrespectful

The car itself was fine. I had to wait three hours past my reserved pick-up time for a car. This was a business trip with meetings scheduled which were greatly affected by this issue. It was clear I was not the only one.

I specifically rented a luxury vehicle. When I arrived at the location, they had none available and offered no apology or explanation.

I had to trade my first car for another one because I was getting tickets due to the fact that the license plate had expired a month earlier. Both times the pick-up process took forever. The only place to sit in the dingy office is a ledge along the windows. The staff (only two people) was very nice and helpful but clearly overwhelmed. Even though this office is only four blocks from where I live I'm not sure I want to rent from them again.