Cheapflights launch telephone cheat sheet

Cheapflights today announced a new telephone "Cheat Sheet" consumer resource on its www.cheapflights.co.uk site. This helps consumers to circumvent the frequently time-consuming and frustrating computerised answering systems and gain faster access to a real person over the telephone. Cheapflights.co.uk users can now 'click' the relevant tab on its "Travel Tips" sections to access telephone "Cheat Sheet" lists for twenty top airlines, tour operators and hotel groups.

The new tab can accessed by navigating in from the Cheapflights.co.uk home page “travel tips" section or entering cheapflights.co.uk/travel-tips/cheatsheet.html on an internet browser.

Cheapflights Ltd., pioneered independent online travel price comparison and travel deals publishing in 1996 and is now the UK's leading international internet travel deal search company and a major sector player in the US. Apart from publishing over a million deals for comparison from over 900 travel companies each day, the Company has always included useful additional travel information for consumers to access via its award-winning travel sites.

Commenting CEO David Soskin said: "Cheapflights believes that, despite the increasing use of the internet, there are times when customers will need to talk to a real person. We have all been frustrated and annoyed by automated telephone systems. We have accordingly compiled a "Cheat Sheet" to help consumers to speak to a real-live-person asap when calling. Our "Cheat Sheet" comprises most of the leading UK travel companies."

He added: "Following an informal meeting in the US with technology guru, Paul English late last year, we were inspired by his radical and original idea to publish an online guide how to beat the automated voice response systems at a number of top US companies . We put the consumer first and have a long history as a consumer champion. We have historically provided a wealth of useful travel information as well as publishing travel companies' best deals. We therefore decided to provide UK travel consumers with a similar telephone "Cheat Sheet" for top UK travel companies and are very pleased now to launch this further consumer resource on our sites."