0871 5000 737 (10p/min)
Web check-in is available from 30-2 hours before departure. Mobile check-in is also available, via mobile.airberlin.com. At airports there are check-in machines and desks open from 30 hours to 45 minutes before scheduled departure. The closing times of airport check-in desks vary by airport - 30 minutes at Alicante Airport, 45 minutes at Dusseldorf and Frankfurt, 60 minutes at Bodrum and Berlin or 90 minutes at Bangkok.
Hand Luggage: one item up to 6kg (8kg including a laptop computer) and up to 55cm x 40cm x 20cm (22in x 16in x 8in). Business-Class flyers may bring a second item of hand luggage weighing up to 6kg (13lbs).
Checked: the maximum free baggage allowance on short/medium and long-haul routes is 20kg. In Business Class the checked baggage allowance is 30kg. Passengers on USA and Canada flights may bring one bag weighing up to 23kg (51lbs); Business-Class travellers may bring two bags weighing up to 32kg (71lbs).
Excess: Vary by route. €15 per kg for flights within Europe, €20 per kg on flights to and from Turkey, North Africa, Canary Islands and Madeira. On North American routes passengers may "purchase" a second piece of luggage for €50 ($70). If a piece of luggage weighs between 23kg and 32kg the excess fee is €100 ($140). If it weighs more than 32kg the fee is €450 ($600).
Seat pitch: 76cm (30in)
Seats can be reserved via the Service Centre until 48 hours before the flight is scheduled to take off. On short and medium-haul flights the cost of reserving a seat is €10; it's €15 for a long-haul flight. Seat reservations are free of charge for families with infants, for disabled passengers and for passengers (companion and children) with a topbonus Card Silver/Gold or a topbonus Service Card.
Seats with more legroom can be reserved too. The cost of reserving "XL seats" is €20 per person on short and medium-haul flights, and €60 on long-haul flights. Holders of a topbonus Card Silver and topbonus Service Card receive discounts - €10 for a short-haul and medium-haul flight, and €45 for a long-haul flight. Topbonus Card Gold holders (and one adult travelling companion) may reserve extra legroom seats free of charge.
The ability to make changes depends on the fare. On Saver fares passengers can rebook flights up to 30 minutes before take-off for a fee and any difference in fares. With Flexi fares there is no admin fee, however, passengers will have to pay the difference in fares. Organise a change to a ticket by calling the Service Centre - 0871 5000 737 in the UK.
Infants under two years pay 10 per cent of the adult fare. For domestic German flights, there is no fee. Children aged between 2 and 12 pay 67 per cent of the regular net fare.
Air Berlin doesn't offer a discount for older travellers.
Pets weighing less than 6kg (13lb) can be carried on the plane. Pets weighing more than 6kg (13lb) must be carried in the hold in a container provided by the customer. Charges range from €30 to €75 for short and medium-haul flights (cabin and pets in hold) to €100-€150 for long-haul flights (in cabin and in hold).
Transport of musical instruments can be arranged via the Optional Extras section of the website or by calling the Service Centre (0871 5000 737).
Amazingly for a low-cost carrier, Air Berlin provides a free snack service. Gourmet meals may be purchased in advance of travel. There's a good variety of in-flight entertainment and a wide selection of complimentary local and national newspapers and magazines.
There’s nothing like heading up in the skies to work up an appetite. Check out the airline’s menu before you fly so you can decide if you need to bring any extras or see photographs taken by fellow flyers of meals they’ve been served and read reviews at AirlineMeals.net.
Remember to pack a good book, or brush up on your language skills if you're planning on reading the in-flight magazine for entertainment as the Air Berlin Magazine, available in the seat pockets, is published only in German.
Full membership of oneworld is expected by 2012. Currently, airberlin operates codeshare flights with American Airlines and Finnair and agreements with British Airways and Iberia are to follow.
Air Berlin is a low-cost airline based in Germany that primarily flies to popular holiday destinations in Europe as well as "city shuttle" routes linking London and Manchester to Germany.
It is Germany's second-largest airline. The group includes the Austrian airline NIKI, Swiss airline Belair and the Düsseldorf-based airline LTU.