For international flights, Air New Zealand recommends that you allow three hours. For domestic flights connecting to international flights, allow 60 minutes.
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Hand luggage: One bag, with maximum total dimensions 115cm (45in) and weight 7kg (15lb), plus one personal item such as a purse, laptop or briefcase.
Checked: Varies depending on route. For flights to London via Hong Kong, economy and premium economy classes allow one piece of luggage, with a maximum weight of 20kg (44lb). For flights to London via Los Angeles, economy and premium economy classes allow two pieces of luggage, each with a maximum weight of 20kg (44lb).
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Ticket details can be changed by calling the reservations centre (telephone number below). Charges apply but vary by destination.
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At least in some instances Air New Zealand’s fare for children two to eleven is 75 per cent of the applicable adult fare, if accompanied by an adult. Check when you book your flight. Children over five travelling alone must pay full fare, and children under five are not allowed to travel without an adult.
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For a fee (NZ $50) and subject to space on the aircraft, pets such as cats, dogs, and small caged birds can travel as checked baggage on all domestic services. Combined weight of animal and cage cannot weigh more than 32kg (70lb). Pets weighing more than 32kg (70lb) can only be carried on jet services at a fee (NZ $75). On international flights, pets must travel as cargo.
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Musical instruments not exceeding 100cm in length may travel as oversized luggage and are considered to be one standard piece of luggage. The maximum weight limit is 32kg.
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There is a total of 22 special meals available to meet religious and dietary needs. Special meals for children are available on long-haul flights. For entertainment, some international flights have an individual on-demand system.
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There’s nothing like heading up in the skies to work up an appetite. Check out the airline’s menu before you fly so you can decide if you need to bring any extras. Read about the food available in-flight on the airline's Cuisine and Wine page on its website; or see photographs taken by fellow flyers of meals they’ve been served and read reviews at AirlineMeals.net.
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Moby Dick, War and Peace, Leaves of Grass… Do you need to pack a weighty tome or will the in-flight magazine keep you happily occupied for the duration of the flight? Air New Zealand's in-flight magazine, Kia Ora, is published monthly. See what articles are inside this month's issue at the Kia Ora page of the airline's website.
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Air New Zealand is a member of the Star Alliance group, which includes Air Canada, ANA, Asiana Airlines, Austrian Airlines, bmi, LOT Polish Airlines, Lufthansa, Singapore Airlines, SAS, South African Airways, Spanair, SWISS, TAP Portugal, Thai Airways, United Airlines, and US Airways.
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