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    Flybe
    FlyBe

    Contact details

    Telephone:

    Reservations: 0871 700 2000 (8am-6.30pm Monday to Friday; 8am to 4pm Saturday, 10am-6pm Sunday)

    Website:

    Flybe Check-in

    Passengers may check-in online between 36 hours and one hour before the scheduled departure time. For domestic travel, check-in desks close 30 minutes before take off if you are checking-in luggage, 20 minutes if you're travelling with hand luggage. On international flights, check-in desks close 60 minutes before take off if you are stowing luggage in the hold and 45 minutes if you are carrying cabin baggage. The majority of Flybe's UK airports have self-service kiosks.

    Flybe baggage allowance

    Hand luggage: on domestic UK and Ireland flights, the cabin baggage allowance is one piece weighing up to 10kg. The dimensions should not exceed 50 x 35 x 23cm including handles and wheels. There's a charge of £40, levied at the departure gate, for oversized luggage.

    Checked: baggage fees vary but paying in advance nets a small discount. A small bag weighs up to 15kg and costs £11.99 if booked online. The cost is £18 if booked via the call centre. A medium-sized bag weighs up to 20kg and costs £12.99 online or £20 via the call centre. There are two other options: Extra Kilo, up to 23kg, £30.99 online or £35 call centre, and Go Large, up to 40kg, £42.99 online or £50 via call centre.

    Excess: carried on a standby basis only, space permitting. The charge is £12 (or €14, 20CHF) per kg for the first 3kg, then £15 (or €17, 25CHF) per kg for between 4 and 6kg and £20 (or €23, 34CHF) for every kg after that).

    Flybe legroom

    Seat pitch: 79cm (31in)

    Pre-arranged seating

    Economy Class flyers may prebook their seat online for £6.50 (or €9, 14CHF) per flight for standard seats and £15 (or €22, 35CHF) per flight for exit-row seats. Flybe Economy Plus flyers may prebook seats at no extra cost.

    Passenger change details

    Flight changes can be made online or via the Flybe call centre up to two hours before departure for £32.50 (€45, 65CHF) per passenger per flight plus any difference in fares. 

    At a ticket desk or through the call centre, the change fees are £37.50 (€48, 70CHF) per passenger per flight plus any difference in fares. 

    Changing the name on the ticket may also be done up to two hours before the scheduled departure time of the flight by phoning the Call Centre. The fees are £40 (€50, 75CHF) per passenger per flight.

    Child fares

    No child fares, but infants under two years and on a parent's lap can fly for 12 per cent of the adult fare.

    Senior fares

    There are no discounts for older travellers.

    Pets

    Guide dogs will be carried on international flights from Birmingham, Exeter, Manchester, Newcastle and Southampton airports. Cats and dogs are carried as cargo only. Further information is available from Globe Air Cargo (0208 757 4776).

    Carrying musical instruments

    Musical instruments that do not meet the hand baggage size restrictions are stowed in the aircraft hold. However, cellos can be transported in the cabin onboard if the passenger purchases a "protected seat" (booked via the call centre). All other large musical instruments (harps, double bass, drum kits, guitars) are carried in the hold on a standby basis.

    In-flight service

    None, but snacks and beverages can be purchased, from the Deli in the Sky onboard food service.

    Air miles

    Rewards4all is the name of Flybe's frequent-flyer programme.

    Airline food link

    Details of the snacks and drinks available can be found at flybe's online menu.

    In-flight magazine

    Flybe's in-flight magazine is called Uncovered and is available on all flights.

    Airline alliances

    Flybe is not a member of any of the big alliances, but has codeshare agreements with BA, AA, Air France and Etihad. It has interline partnerships with several carriers including BMI, Continental Airlines, Singapore Airlines and Virgin Atlantic.

    Airline overview

    Flybe is Europe's largest regional airline, with approximately seven-and-a-half million passengers each year. The airline has been in business since 1979 under a couple of different names - Jersey European Airways, then British European, then, in 2002, Flybe. It acquired BA Connect in 2007 and now flies 200 routes in 13 countries in Europe. Loganair is Flybe's Scottish franchise partner and the carrier has codeshare arrangements with British Airways, Etihad Airways and Air France.

    Flybe's major base is at Southampton and it has other, smaller, bases at Manchester, Birmingham and Belfast City airports.

    In 2011, Flybe announced an extensive new route network following the acquisition of Finncomm in Finland. The new company is called Flybe Nordic and it started operations on 30 October 2011.

    This guide tells you everything that Flybe passengers need to know. It doesn't apply to Loganair and Flybe Nordic passengers.