Online check-in is available to passengers holding an e-ticket or ATB ticket (magnetic boarding pass) but not to other groups of passengers such as those travelling with infants, on group tickets or on tickets purchased as part of a package. Self-check in kiosks, known as I-SCM (International Self Check-in Machines) are available at a number of airports: Narita, Haneda, Kansai, Nagoya, London Heathrow, Gimpo, Shanghai and Hotel Nikko Narita. The kiosks can be used by passengers with hand luggage only or by passengers checking luggage. Otherwise, check-in at the airport desk. Closing times vary by destination and departure airport.
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Carry-on: one bag with maximum total dimensions of 115 linear cm (length + width + height), with a maximum weight of 10kg.
Checked: maximum weight limit is 20kg.
Excess: charges apply and vary according to the cost of the ticket for the flight being undertaken.
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Names cannot be changed. To cancel or change a reservation, call a JAL office or travel agent before departure. There may be an additional fee for changing a reservation.
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Child fares apply to children between the ages of two and eleven and are 75 per cent of adult fare. Infants (up to 23 months) travelling on an adult’s lap pay infant fare (10 per cent of the adult fare). JAL will accept unaccompanied children over five.
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Pets will be carried as cargo. Contact the airline in advance to arrange the transportation of pets. Certified service animals will be allowed to accompany their owner in the cabin.
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In each class, JAL provides a choice of Japanese or western foods and drinks. Meals for babies and children are available along with other services.JAL’s onboard entertainment system, called MAGIC, features multiple movies, active airplane stats, games, credit card phone and more. On some flights, MAGIC provides Audio/Video On Demand (AVOD) entertainment, including a duty-free shopping catalogue.
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The airline's frequent flyer programme is called JAL Mileage Bank.
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The airline's in-flight magazine, Skyward is published monthly and is available on every flight.
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