Skip to site navigation

Cheap flights & travel

Japan Airlines – flights and information

Airline Overview

Japan Airlines, headquartered in Tokyo, is the national carrier for Japan and one of the largest airline operators in Asia. Known as JAL, the airline flies throughout Asia, Australia, New Zealand, Europe, and North and South America.

Telephone

Reservations and information: 08457 747 700.

Check-in

Online check-in is available to passengers holding an e-ticket or ATB ticket (magnetic boarding pass) but not to other groups of passengers such as those travelling with infants, on group tickets or on tickets purchased as part of a package. Self-check in kiosks, known as I-SCM (International Self Check-in Machines) are available at a number of airports: Narita, Haneda, Kansai, Nagoya, London Heathrow, Gimpo, Shanghai and Hotel Nikko Narita. The kiosks can be used by passengers with hand luggage only or by passengers checking luggage. Otherwise, check-in at the airport desk. Closing times vary by destination and departure airport.

Back to top

Baggage

Carry-on: one bag with maximum total dimensions of 115 linear cm (length + width + height), with a maximum weight of 10kg.

Checked: maximum weight limit is 20kg.

Excess: charges apply and vary according to the cost of the ticket for the flight being undertaken.

Back to top

Passenger Change Details

Names cannot be changed. To cancel or change a reservation, call a JAL office or travel agent before departure. There may be an additional fee for changing a reservation.

Back to top

Child Fares

Child fares apply to children between the ages of two and eleven and are 75 per cent of adult fare. Infants (up to 23 months) travelling on an adult’s lap pay infant fare (10 per cent of the adult fare). JAL will accept unaccompanied children over five.

Back to top

Pets

Pets will be carried as cargo. Contact the airline in advance to arrange the transportation of pets. Certified service animals will be allowed to accompany their owner in the cabin.

Back to top

Carrying Musical Instruments

Allowed. Check with airline.

Back to top

In-flight Service

In each class, JAL provides a choice of Japanese or western foods and drinks. Meals for babies and children are available along with other services.JAL’s onboard entertainment system, called MAGIC, features multiple movies, active airplane stats, games, credit card phone and more. On some flights, MAGIC provides Audio/Video On Demand (AVOD) entertainment, including a duty-free shopping catalogue.

Back to top

Air Miles

The airline's frequent flyer programme is called JAL Mileage Bank.

Back to top

Airline Food Link

See photographs of Japan Airlines in-flight meals and read reviews by fellow flyers at AirlineMeals.net.

Back to top

In-flight Magazine

The airline's in-flight magazine, Skyward is published monthly and is available on every flight.

Back to top

Airline Alliances

JAL joined the oneworld alliance in April 2007.

Back to top

Japan Airlines photo

Top flight deals

London (LHR) to New York City, NY (JFK)
from£318rtnwith British Airways
London (LHR) to New York City, NY (JFK)
from£318rtnwith British Airways
London (LHR) to New York City, NY (JFK)
from£320rtnwith Virgin Atlantic
London (LHR) to New York City, NY (JFK)
from£320rtnwith Virgin Atlantic
London (LGW) to New York City, NY (NYC)
from£287rtnwith Netflights.com
London (LGW) to New York City, NY (NYC)
from£297rtnwith Netflights.com
London (LHR) to New York City, NY (JFK)
from£301rtnwith Ebookers
London (LGW) to New York City, NY (JFK)
from£329rtnwith Ebookers

Travel Tips

Read expert tips on getting the most out of travel

Customs
What you can bring back legally from your hols
Finding Cheap Flights
Our golden rules for finding a cheap flight
Buying Homes Abroad
Where to fly to for your holiday home

More travel tips

Supplementary navigation

Skip to site navigation