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    KLM
    KLM

    Contact details

    Telephone:

    Reservations: 0871 231 0000 (10p per minute from BT landlines, other networks vary, 24 hours Monday-Sunday).

    Website:

    KLM Check-in

    Online check-in is available between 30 hours and one hour before take-off. For flights to the US, web check-in opens 24 hours before the flight is scheduled to depart. 

    Check-in via a self-service machine at the airport or at a KLM desk is available at least two hours before the flight and closes 30 minutes before take-off for a flight to Europe or 60 minutes for an intercontinental flight. Baggage drop-off points are "open" at least two hours before departure. 

    Mobile check-in is also an option. Electronic boarding passes are accepted at UK airports such as London Heathrow, Gatwick and City.

    KLM baggage allowance

    Hand luggage: in Economy Class one bag is allowed, no larger than 55 x 35 x 25cm and no heavier than 12kg as well as a personal item such as a handbag, umbrella, blanket etc.

    Checked: Economy-Class travellers may bring one bag with a maximum weight of 23kg and maximum dimensions of 158 linear cm (length + height + width).

    Several exceptions apply on routes beginning outside the UK. The baggage allowance is two pieces each weighing up to 23kg. These include to and from Cuba, Kenya, French Polynesia, Brazil, between the US and Canada and Egypt, Fiji and Sri Lanka.

    Excess: rates are high, particularly if travelling to the US (starting at €75 for additional or overweight pieces). For flights within Europe charges are €55 for additional pieces or overweight bags. KLM offers a 20 per cent discount on excess baggage fees if booked in advance online. The baggage allowance for your flight can be viewed by visiting the "Manage My Booking" section of the site.

    KLM legroom

    Seat pitch varies according to type of aircraft. On the Airbus 330-200 and Boeing 747-400 it's 79cm (31in). On the Boeing 737-300 it's 76cm (30in).

    Pre-arranged seating

    Passengers may select a preference for either window or aisle seats when booking online or by telephone. Travellers may change a seat preference via the "Manage My Booking" section between 90 days and two days before departure. When checking-in online or at a self-service machine at the airport, travellers may change their seat preference, pay for a seat in the Economy Comfort zone and indicate a seat preference for travelling companions.

    Passenger change details

    Flight changes depend on ticket type and may either be made in some cases through the "Manage My Booking" section of KLM’s website or in others via the customer service centre. For name changes, contact KLM customer service at 0871 231 0000 (10p per minute from BT landlines, other networks vary, 7am-10pm Monday-Sunday).

    Child fares

    Child fares are available on most flights, but excluding some promotional fares. Infants under one year of age always travel at reduced rates, but are not given seat reservations.

    Senior fares

    None.

    Pets

    There are three choices for transporting dogs and cats: in the cabin, in the hold if the pet is not allowed in the cabin, or as cargo (the option if the pet is travelling to the UK or Ireland, Australia or New Zealand, Hong Kong, Kenya, South Africa or the United Arab Emirates). Pets travelling within the EU must be microchipped or tattooed and have an EU pet passport. Fees vary by zone, about €75 or equivalent in the currency you paid for your ticket for flights in Europe and up to €200 (or equivalent) for flights to the US or Canada. Service animals travel with their passenger free.

    Carrying musical instruments

    A small musical instrument (up to 115cm) can be taken on board in place of hand baggage. If you're checking-in the musical instrument, standard baggage allowances apply. A separate seat can be purchased for a large or fragile instrument instead of checking it. The instrument shouldn't weigh more than 46kg or be longer than 140cm. This can only be booked by telephone or via a travel agent.

    In-flight service

    In Economy Class meals and drinks are complimentary. Entertainment is interactive. The Economy Comfort zone offers greater legroom and an a la carte menu. Special dietary requirement meals can be requested up to 36 hours before the departure of an inter-continental flight using KLM’s "Manage My Booking" section of their website or by calling the reservations centre. Special meals available include vegetarian meals, children's meals, special medical diets and meals for religious groups.

    Air miles

    Flying Blue allows you to collect air miles with KLM, and more than 130 other airline or on-the-ground partners.

    Airline food link

    See photographs of KLM meals and read reviews from fellow flyers at AirlineMeals.net.

    In-flight magazine

    The Holland Herald is the oldest in-flight magazine in the world and the biggest English-language magazine in the Netherlands. It's online at holland-herald.com.

    Airline alliances

    KLM is a founder member of SkyTeam.

    Airline overview

    KLM Royal Dutch Airlines is the oldest carrier that flies under its original name. Established in 1919, it joined forces with Air France in 2004. A recent joint venture with Alitalia and Delta Air Lines makes for cooperation on trans-Atlantic routes. Its hub is at Amsterdam Schipol airport and subsidiaries are KLM Cityhopper, transavia.com and Martinair. In June 2011 the airline launched a schedule service on Twitter for its passengers and those of Air France and Delta Air Lines. Travellers may request a flight schedule via the micro-messaging service.