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Kenya Airways

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    Kenya Airways

    Contact details

    Telephone:

    Reservations: 0208 283 1818

    Website:

    Kenya Airways Check-in

    Online check-in is available from 30 hours until three hours before departure. This service is only available for flights departing from certain airports, including London, Paris, Rome, Nairobi, Amsterdam, and Mombasa.

    Passengers wishing to check-in via airport check-in desks are required to do so at least two and a half hours before departure

    Kenya Airways baggage allowance

    Hand luggage: each Economy Class passenger is allowed one piece of hand baggage weighing up to 10kg (22lb) and with maximum dimensions of 55 x 38 x 20cm (21 x 15 x 8in) as well as the following personal items: an overcoat, an umbrella or walking stick, a handbag, a camera, a laptop, a “reasonable amount” of reading material, and a fully collapsible wheelchair or pair of crutches. 

    Checked: on flights departing from Europe, each Economy Class passenger is allowed up to two pieces of luggage, each with a maximum weight of 23kg (50lb). Business-Class passengers are allowed three pieces of luggage, with the same maximum weight limit applying. 

    On flights within Africa, Economy Class passengers are allowed up to 30kg (66lb) of hand luggage, and Business Class passengers are allowed up to 40kg (88lb) with no item weighing more than a maximum of 32kg (70.5lb). 

    Excess: charged according to route, with rates varying throughout Africa, Asia and elsewhere. For flights to or from Europe, a charge of €100 or equivalent applies for excess of over 23kg (50lb) and under 32kg (70lb). Further items are charged at a rate of €200 or equivalent, with items over 32kg handled as freight.

    Kenya Airways legroom

    Legroom depends upon which aircraft in their fleet you are flying in. Generally, Economy Class passengers have a seat pitch of around 81cm (32in) and Business-Class passengers have a seat pitch of around 193cm (76in).

    Pre-arranged seating

    Seats are assigned during the booking process. Kenya Airways states that it cannot guarantee that you will be given your chosen seat.

    Passenger change details

    Changes to bookings may incur fees. Contact Kenya Airways for more specific details.

    Child fares

    One lap infant (under two years of age) may fly for free per passenger on flights within Kenya, whereas the airline charges around 10 per cent of an adult fare per infant on international flights. Kenya Airways must be informed of the infant before the flight, and only passengers of at least 15 years of age may hold the infant during the flight. Infants who are not occupying a seat are entitled to a hand luggage allowance of 10kg (22lbs) and one collapsible buggy. In Economy Class, infants occupying a seat charged as a child fare are entitled to two pieces of hand luggage, each with a maximum weight of 23kg (50lbs).

    Senior fares

    Kenya Airways does not offer discounts for senior travellers.

    Pets

    Except for service dogs, animals are not allowed to travel in the cabin and must be transported as cargo. Animals must be properly crated and all relevant documentation such as export or import permits must be obtained. The airline requires notice in advance, preferably at the time of booking, if you wish to transport your pet.

    Carrying musical instruments

    Musical instruments may only be carried in the cabin as part of your hand luggage allowance, and must meet the corresponding requirement. The airline advises that delicate musical instruments may not be suitable for carriage in the hold.

    In-flight service

    The airline’s in-flight entertainment system provides passengers with a range of movies, music and other content. However, Kenya Airways’ in-flight offerings vary according to which aircraft in their fleet you are flying in, with some providing larger selections of entertainment than others.

    Air miles

    Flying Blue. Two kinds of miles are earned in Kenya Airways’ frequent flyer scheme: Award Miles, which may be used for travel, car rental, accommodation and more; and Level Miles, which increase a passenger’s status within the programme and the benefits that they may receive.

    The Flying Blue programme is shared by Kenya Airways’ SkyTeam partners, so miles earned through flights with one member may be spent on flights with another.

    Airline food link

    See photographs of Kenya Airways’ in-flight meals taken by fellow flyers and read reviews at www.airlinemeals.net.

    In-flight magazine

    Msafiri, the airline’s in-flight magazine, is named after a Swahili term for “traveller” and contains a range of content including travel features and information on destinations and attractions as well as business-related articles.

    Airline alliances

    Kenya Airways is a member of SkyTeam, one of the world’s largest airline alliances, with partners including KLM, Delta, Air France and Alitalia. It is also a member of the African Airlines Association.

    Airline overview

    Dubbing itself “the Pride of Africa”, Kenya’s flag carrier was formed in 1977 after the demise of East African Airways, which was jointly owned by members of the defunct East African Community. The airline’s first flight took place that year, carrying passengers between London and Nairobi, and since then it has earned the reputation of being one of the foremost sub-Saharan airlines.

    The carrier serves 54 destinations across the continents of Africa, Asia and Europe, led by its headquarters located in the Embakasi area of Kenyan capital Nairobi. Its main hub is in the city’s Jomo Kenyatta International Airport (NBO) and it also operates many flights from Moi International Airport (MBA) in Mombasa, the nation’s second-largest city. In 2010, Kenya Airways became a full member of prominent airline alliance SkyTeam, meaning that its passengers can enjoy the benefits of the organisation’s code sharing network and frequent-flyer programme.

    The airline has been presented with many honours over the years, including being named African Airline of the Year on several occasions by African Aviation Magazine and in 2010 being awarded the title of Business Airline of the Year at the Africa Investor Tourism Investor Awards. In 2008, the carrier was also voted African Airline of Choice and Best Regional Airline by Travel News and Lifestyle Magazine, as well as its magazine Msafiri being named Best In-flight Magazine.