Auckland International Airport (AKL) is 21km (14 miles) from Auckland on New Zealand’s North Island. More than 70 per cent of visitors to New Zealand arrive through the airport, and more than 12 million passengers use AKL each year. Air New Zealand, the national airline, has its hub there.
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A free shuttle bus runs between the terminals; alternatively, passengers can walk between the terminals.
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Taxi: Taxi ranks are situated to the west of the International Terminal and in front of the Domestic Terminals. Shared-ride shuttle buses also serve the airport, departing from the taxi ranks.
Bus: Airbus provides a bus service between the airport and city centre. There is also an airport-to-Pakuranga service. Contact Rideline (tel: +64 (0)9 366 6400) for further information on getting around the Auckland region by bus, train or ferry.
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There are car parks in front of each terminal. There is a secure long-term car park located 150m (164 yards) from the International Terminal, with covered and open parking available; for more information, call Parking Services (tel: +64 (0)9 256 8527). The Skyway Storage car park provides secure undercover parking (tel: +64 (0)9 256 7009). Valet service is available at all terminals (tel: +64 (0)9 256 7007).
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Money and communications: Banks with bureau de change facilities are located throughout the International Terminal. ATMs can be found throughout the airport. Internet kiosks and mobile phone hire are also available.
Eating and drinking: There are numerous restaurants, cafés and bars at the airport, including the Jean Batten Food Court, on the first floor, with a number of speciality eateries, including an espresso bar, Asian cuisine and a sushi bar.
Shopping: There are more than 75 shops situated throughout the airport, including duty-free. A shopping collection service is available for returning shoppers or online purchases.
Luggage:The Collection Point offers a left-luggage facility; a left-luggage and sealing service is also available on the ground floor of the International Terminal. Lost property is handled by the airport police (tel: +64 (0)9 275 9046).
Other facilities: There is a medical centre and telephones for first aid, nurseries, a chapel, a children’s play area and playgrounds, a museum, exercycles, massage and free showers, a golf course, a mini golf, and day rooms for hire (available from The Collection Point).
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Hotels near the airport include the Centra Auckland Airport (tel: +64 (0)9 275 1059), Hotel Grand Chancellor Auckland Airport (tel: +64 (0)9 275 7029) and Jet Inn (tel: +64 (0)9 275 4100). Hotel reservations can be made at the visitors information centre.
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Facilities include automatic doors, lifts, wheelchair assistance in the International Terminal, accessible toilets and showers, as well as ATMs with Braille keys. There are also disabled parking spaces in front of the terminals and in the airport car parks. Passengers requiring wheelchairs and special assistance should inform their airline prior to travel.
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There are two conference rooms on the top floor of the International Terminal (tel: +64 (0)9 256 8782) and a further three rooms in the Air New Zealand Domestic Terminal (tel: +64 (0)9 256 8924). Laptop computer connections are available in the reading/writing area. All international airlines provide VIP lounges.
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