Austin-Bergstrom is the first US conversion of an Air Force Base to commercial airport since the end of the Cold War. About nine million passengers used the airport in 2008. There is nonstop service to more than 40 destinations around the US, and to Canada and Mexico. The Barbara Jordan Terminal boasts nine major works of original art.
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Road
Bus: The Airport Flyer service (route 100) serves the airport and is operated by Capital Metro (tel: (512) 474 1200 ; website:
www.capmetro.org). Taxi: Super Shuttle (tel: (512) 258 3826 ; website:
www.supershuttle.com) operates a taxi minibus service from the airport and has a counter on the baggage reclaim level of the airport. Taxi companies serving the airport include Yellow Cab (tel: (512) 452 9999 ; website:
www.yellowcabaustin.com), and Austin Cab (tel: (512) 478 2222 ; website:
www.austincab.com).
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There is space for over 10,000 cars at the airport: in a covered short-term car park next to the Barbara Jordan Passenger Terminal, and in surface parking (car park A) and long-term car parks (car parks B-G) (tel: (512) 530 3300). Shuttle buses operate to/from the terminal 24 hours a day to all car parks.
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Money and communications: ATMs and postal services are available, as is paid for Wi-Fi Internet access.
Eating and drinking: There are numerous restaurants, snack bars, delis, ice-cream parlours and bars.
Shopping: The Market Place, inside the terminal building, houses most of the shops and restaurants.
Luggage: There is a lost and found service (tel: (512) 530 7600 ) and baggage trollies are available.
Other facilities: The terminal offers shoeshine booths plus a live music stage featuring local performers.
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Hilton Austin Airport (tel: (512) 385 6767 ;
www.hilton.com) is located on the airport site, close to the Barbara Jordan Passenger Terminal. There are free shuttle buses to/from the terminal. The Courtyard Austin Airport (tel: (512) 386 7464 ; website:
www.marriott.com), the Holiday Inn Express (tel: (512) 386 7600 ; website:
www.ichotelsgroup.com) and the La Quinta Inn (tel: (512) 386 6800 ; website:
www.lq.com) are also close to the airport.
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Facilities include elevators, disabled toilets, accessible ticket counters and tables, lowered airport directories and Braille signage. Disabled parking spaces are located either close to lifts or to shuttle bus stops; shuttle buses are suitable for wheelchairs. Wheelchair service is available to the aircrafts; passengers should inform their airline of any special assistance, prior to travel. TTD phones are available. Airport staff are trained in American sign language.
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Wireless Internet access at the airport is provided by Wayport (website:
www.wayport.net) and is available throughout all terminals and gates. American Airlines’ Admirals Club and Business Center (tel: 1 800 237 7971 in the USA; website:
www.aa.com) provides members with business facilities, including seating for up to 150 people, fax machine, photocopier, computer and printer, and computer ports for laptops. It also has two conference rooms. Continental Airlines Presidents Club (tel: (512) 530 1850 ; website:
www.continental.com) also provides conference and business facilities. There is also a Business and Technology Centre (tel: (512) 530 7900 ) equipped to handle business transactions, foreign currency exchange and airline trip insurance. The Hilton Austin Airport (tel: (512) 385 6767 ; website:
www.hilton.com) offers business and conference facilities, with 18 meeting rooms available, including a ballroom accommodating up to 800 people and a fully equipped business centre.
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