Flight guide to New Orleans

Overview of New Orleans

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New Orleans Intl (MSY) Airport Guide

Airport Name

Louis Armstrong New Orleans International Airport

Airport Location

The airport is located 16km (10 miles) west of New Orleans.

Terminals

1

IATA Code

MSY

Telephone

+1 504 464 0831

Airport Overview

Page sections
Louis Armstrong New Orleans International is the main commercial airport for the New Orleans metropolitan area of southeast Louisiana. Its recent history is dominated by Hurricane Katrina (2005). The airport was closed to commercial air traffic shortly before Katrina struck, and remained closed during the floods that affected New Orleans. Since then, passenger figures have struggled to get back to pre-Katrina levels (about ten million passengers). In 2008, it served 7.9 million flyers, an increase of 5.5  per cent on 2007's figures.

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Getting into Town

Rail: Passengers wishing to reach the Amtrak Union Station at 1001 Loyola Avenue should use bus or taxi services as Amtrak does not provide a shuttle.

Road: Taxi: Taxis are readily available on the lower level outside baggage reclaim. The Airport Shuttle service (tel: +1 504 522 3500) is available from the airport to the hotels in the central business district; the ticket office is on the lower level in the baggage reclaim area. Limousine: Airport Limousine Service provides luxury transport from the airport to the central business district and the French Quarter; information desks are located on the lower level baggage reclaim areas. Bus: Jefferson Transit provides public buses to areas in the local district; the Greyhound Bus departure point is also located on the upper level outside entrance 7. Coastliner runs shuttles to destinations on the Mississippi coast.

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Car Parking

The airport has two large on-site parking garages for long- and short-term parking. There are also several off-airport companies that offer long-term parking. Valet parking is available outside entrance seven.

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Information Desks

Visitor information services are located in the West Lobby (tel: +1 504 464 2752), in the West Terminal (tel: +1 504 463 1020) and in the East Baggage Claim area (tel: +1 504 465 8852). All visitor information service representatives are bilingual or multi-lingual; there is also a 24-hour Red Cross Language Bank (tel: +1 504 586 8191). A Travelers Aid counter in the East baggage claim area (tel: +1 504 464 3522) also provides assistance and tourist information.

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Airport Facilities

Money and communications: A bank, bureau de change facilities and a post office are located in the main ticket hall. ATMs can be found throughout the airport. Internet kiosks are available on each concourse.
Eating and drinking: There are many restaurants, bars, ice-cream parlours and cafés situated around the terminal.
Shopping: There are several shops throughout the terminal, including duty-free.
Luggage: The lost property office in the West lobby is open 24 hours. Lockers are not currently available but Rush-it Courier Services offer a storage facility at the baggage reclaim area.

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Airport Hotels

There are no on-site hotels; the Hilton New Orleans Airport (tel: +1 504 469 5000) is the closest to the airport, but there are also numerous other nearby hotels, including the Best Western New Orleans Inn At The Airport (tel: +1 504 464 1644), Holiday Inn Select (tel: +1 504 467 5611) and the Hilton Garden Inn New Orleans Airport (tel: +1 504 712 0504).

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Airport Disabled Facilities

The airport is fully accessible for people with disabilities and there are several TDD telephones located around the airport. There is a TDD telephone number for information and enquiries (tel: +1 504 463 1057).

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Airport Conference and Business Facilities

Wireless internet is available on concourse C. All public telephones have data connections for laptop connection to internet or business intranet. The TravelEx America Business Centre, in the main ticket hall, has facilities including travel insurance, bureau de change, photocopying, fax and money transfers. Delta Air Lines has a Delta Crown Room, located between gates 2 and 4 on concourse D, for its business-class passengers. The nearby Hilton New Orleans Airport (tel: +1 504 469 5000) has a 24-hour business centre with equipped meeting space, including a high-tech amphitheatre, and a dedicated business concierge.

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Directions

From New Orleans, take I-10 west and then the exit for the Airport Access Road, which leads directly to the terminal.

Car Rentals

Companies Alamo, Avis, Budget, Enterprise, Hertz, National and Thrifty are all represented, with desks on the lower level.

Flight News

Travel Tips

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Contributors to this guide: Columbus Travel Publishing Ltd and Cheapflights

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Contributors to this guide: Columbus Travel Publishing Ltd and Cheapflights www.worldairportguide.com

Overview: copyright Cheapflights Ltd www.cheapflights.co.uk

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