Australia's second-busiest airport served 22.5 million passengers in 2006/07. More than 30 international, domestic and freighter airlines operate at Melbourne Airport. In 2007, the airport was included in the Top 5 for airports that handle between 15 and 25 million passengers per annum, in the Airports Council International (ACI) Airport Service Quality Survey.
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The terminals are all located within the same complex and are linked by walkways.
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Road: Taxi: Taxis are available from the ground floor level of the terminal building, in front of the South Terminal and the Qantas Terminal (journey time into the centre of Melbourne: 30 minutes). Bus: SkyBus (tel: +61 (0)3 9335 2811; website: www.skybus.com.au) operates daily 24 hours between the airport and the city centre. Information on destinations served and schedules is available from the information desks in the terminal building or from the contact details listed on the airport's website.
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The airport has both long- and short-term car parks, as well as two business park facilities. All operate daily 24 hours. Short-term parking is located in the multi-storey car park immediately in front of the passenger terminals, connected by covered walkways. A free shuttle bus runs from the long-term parking lot to terminals, daily 24 hours. The multi-storey car park Business Park South offers undercover parking with direct access to the terminal via sheltered walkways. For parking information, contact Secure Parking Melbourne Airport (tel: +61 (0)3 9297 1383). Excellent information regarding parking at Melbourne Airport can be found on the airport's website, including maps and tariff information.
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Money and communications: Bureaux de change and ATMs are located in the International Terminal. Internet is available in the International Terminal Departures area, before security.
Eating and drinking: A variety of cafés and restaurants are available throughout the airport.
Shopping: Airport shopping includes duty-free in the International Terminal, including nine speciality GST-free stores and the Downtown Duty-Free outlets, open daily.
Luggage: Lockers are no longer available; left-luggage facilities are now available in the International Terminal Arrivals hall.
Other facilities: Showers are available in the International Terminal Departures area; towels and shower kits are available for hire from the nearby Collins Booksellers. Baby-change facilities are available throughout the airport. There is also a prayer room and a medical practice in the International Terminal.
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The Hilton Melbourne Airport (tel: +61 (0)3 8336 2000) has direct pedestrian access to the South Terminal and International Terminal. Motel Formule 1 Melbourne Airport (tel: +61 (0)3 8336 1811; www.formule1.com.au) is a short walk from the terminals, on Caldwell Drive; rooms are charged at a standard rate and can accommodate up to three people. The Holiday Inn Melbourne Airport (tel: +61 (0)3 9933 5111) has recently undergone a major refurbishment. Other accommodation in and around Melbourne can be booked through the information desk (tel: +61 (0)3 9297 1805).
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Wheelchair-accessible toilets, travelators and lifts are provided throughout the airport. Wheelchairs are available via the airlines on request; passengers should inform their airline in advance or contact the Travellers Information Desk (tel: +61 (0)3 9297 1805). There is a text telephone on the ground floor of the International Terminal, in the Arrivals area. Disabled parking is available.
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Conference facilities, meeting and boardrooms, and a fully serviced business centre are provided by the Hilton Melbourne Airport (tel: +61 (0)3 8336 2000); There is also a number of airline lounges for departing passengers.
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