Airport Guide to Kuala Lumpur (KUL)

Airport Name

Kuala Lumpur International Airport

Airport Location

The airport is located 55km (34 miles) south
of Kuala Lumpur.

Terminals

IATA Code

KUL

Telephone

+60 (0)3 8777 8888

Airport Overview

Malaysia’s main airport – Kuala Lumpur International – is situated 50km (34 miles) outside Kuala Lumpur. The two-terminal airport was inaugurated in 1998. As part of its “airport in the forest and forest in the airport” concept, it has a rain forest arboretum in the international terminal and forested grounds surrounding the airfield. The airport is the hub for Malaysia Airlines, Malaysia Airlines Cargo and AirAsia.

Terminal Transfer

The Aerotrain operates between the Main Terminal and the Satellite Building.

Car Parking

Blocks A, B, C and D of the covered short-term car parks are situated near the terminal; there is also an uncovered car park, which is connected to the main terminal building and the Pan Pacific Hotel by a courtesy shuttle service.

Information Desks

There are airport information counters in the main terminal (tel: +60 (0)3 8776 4386/4389), the Contact Pier (tel: +60 (0)3 8776 0259) and the the Satellite Building (tel: +60 (0)3 8776 2454). Information kiosks, with touch-screen, text, audio, video and graphic technology, are situated throughout the airport. The visitors service centre (tel: +60 (0)3 8776 5651/5647) is located on the third floor of the main terminal in the baggage reclaim area. It is headed by Tourism Malaysia, is manned 24 hours a day and provides visitors with first-hand information on places to visit in Malaysia, accommodation and transportation, as well as airport and flight information.

Airport Facilities

Money and communications: There is a bank, several bureaux de change, ATMs and a post office. Wireless internet is available.
Eating and drinking: There are restaurants, snack bars, delis, fast-food outlets, bars and cafés.
Shopping: There are many shops, including duty-free.
Luggage: Luggage lockers are available. Travellers who have left behind items of luggage within the airport should contact the nearest information counter for further assistance or send an email to publicrelation@malaysiaairports.com.my.
Other facilities: These include nursery/baby changing facilities, a children’s play area, a 24-hour clinic, pharmacies, and a fitness centre with showers, sauna and spa (in the Airside Transit Hotel).

Airport Hotels

The KLIA Pan Pacific Hotel (tel: +60 (0)3 8787 3333) is within a 5-minute walk of the airport. The Airside Transit Hotel (tel: +60 (0)3 8787 4848) is also available in the Satellite Building, near gate C5. Other hotels near the airport include the Concorde Inn Hotel (tel: +60 (0)3 8783 3118), Empress Hotel (tel: +60 (0)3 8706 7777), Equatorial Hotel Bangi (tel: +60 (0)3 8210 2222) and Renaissance Palm Garden (tel: +60 (0)3 8943 2233). There are telephone hotel reservation desks on the Arrivals concourse.

Airport Disabled Facilities

These include ramps, lifts, wheelchair-accessible toilets and adapted telephones. Passengers should advise their airline of their needs in advance, to arrange personal assistance. Disabled car parking spaces are available on level 2 in the covered short-term car park.

Airport Conference and Business Facilities

The Plaza Business Centre (tel: +60 (0)3 8787 2323) is equipped with telephone, fax, internet and videoconferencing facilities, as well as postal and secretarial services. The Airside Transit Hotel (tel: +60 (0)3 8787 4848) and the KLIA Pan Pacific Hotel (tel: +60 (0)3 8787 3333) also have business centres offering fax, photocopying, internet, workstation hire and secretarial services. The E-Centre has high-speed and wireless internet, web cams, videos, computers, printing, CD burning, scanning, telephones, fax and videoconferencing facilities.