A top accolade for customer service has been awarded to Southampton Airport by the Airports Council International (ACI).
The travel hub has been chosen as this year’s European winner for the ACI Airport People Award 2008, after being voted for by passengers as having the most courteous and helpful airport, airline and security staff.
Based on the results of almost 200,000 questionnaires completed by passengers last year, the Airport Service Quality Survey found Southampton to be one of the best performing airports in terms of customer care.
“This award is a true reflection of the dedication and hard work of everyone here at Southampton Airport, and I would like to thank and congratulate each and every staff member for their personal contribution,” said Chris Butler, managing director of Southampton Airport.
The ACI, which measured customer satisfaction from check-in to departure, also named Aberdeen Airport the most improved hub of all the world’s airports
