Wizz Air Guide

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Wizz Air is a Hungarian budget airline operating out of the Budapest Liszt Ferenc International Airport. The airline services 116 destinations using a low-cost business model that, since its founding in 2003, now sees over 15 million customers flying with the carrier. On 25 February 2015, Wizz Air completed its IPO on the London Stock Exchange.


What are my Wizz Air check-in options?

Mobile boarding passes & priority boarding
Flying with children
Seating for babies and children
Unaccompanied children
Flying while pregnant
Senior fares
Group bookings
Disabled access
Medical equipment
Pets & guide dogs

Mobile boarding passes & priority boarding

You can check in online using this portal by entering your booking details ahead of your flight. You can choose to receive your boarding pass via SMS, Email, Passbook (where applicable), or print it ready to hand in at the check-in kiosk. Web check-in is available from 30 days up to 3 hours before the scheduled flight departure time. If you cannot present your printed boarding card, you will be required to pay an airport check-in fee to have your boarding card printed at the check-in desk.

You can also check-in with the Monarch app.

Customers can select to add Priority Boarding to their ticket during the booking process or after purchase using the “Add Service” option on wizzair.com, or at the airport. The cost is €4 if made online or through the call centre, or €8 at the airport.

Flying with children

Children under 14 can only fly if they are accompanied by an adult who is at least 16 years old. Wizz Air accepts children travelling together on the condition that there is a minimum of one accompanying adult aged 16 years or above per 10 children. Children between the age of 2 years and 14 years old must occupy their own seat and pay the adult fare. Infants are not entitled to any baggage allowance with the exception of a pushchair / foldable baby carriage / infant car seat per infant (carried free of charge). One of these items will also be carried free of charge for children between the age of 2 years and 14 years old.

Seating for babies and children

Infants up to the age of 2 may fly for an infant fee (currently €27) in the accompanying adult’s lap. Note, however, that if the price of the accompanying one–way adult fare is lower than the current fee, the same amount will be applied for the infant fee. The infant fee may be paid online during the booking process or through the Call Centre. Should the infant reach the age of 2 after the departure and before the return journey, a seat must be purchased, and in such case separate reservations should be created for the onward and return flights. Car seats are not allowed on board.

Unaccompanied children

Wizz Air does not carry unaccompanied minors under 14 years. Children under the age of 14 years must always be accompanied by a passenger over 16 years. Passengers who are 14 or 15-years-old may fly alone, but cannot be responsible for a child under the age of 14.

Flying while pregnant

Wizz Air has a policy specifying the latest stage that pregnant woman can take flights:

  • No later than the end of week 34 if pregnant with one baby; or
  • No later than the end of week 32 if pregnant with more than one child

A medical certificate is required for any expectant mother if they plan to fly after the 28th week of pregnancy. Note that the medical certificate must be issued within 6 days of the flight date.

Senior fares

Wizz Air, being a discount airline, does not offer any special fares specifically for seniors.

Group bookings

If you are planning to fly with a group and wish to be seated together, you can arrange bookings for 11 or more people at least 15 days prior to departure by registering here.

The benefits of group bookings include:

  • Names do not need to be given until 72 hours prior to departure.
  • The number of passengers can be increased by a maximum of 10% up to 30 days after the booking was made but no later than 60 days prior to the departure of the first flight.

Once your booking is confirmed, you will receive a flight itinerary with your confirmation number (PNR).

Disabled access & medical equipment

You are required to give at least 48 hours in advance of your flight regarding the make, model, weight and lowest collapsed height of your wheelchair if you plan to take it on your journey. You are allowed to carry two items of mobility equipment free of charge.

The airline only accepts dry cell non-spillable battery powered or manual wheelchairs. Dry cell non-spillable batteries can be accepted provided that the terminals are insulated to prevent accidental short circuits. The battery must be securely attached to the wheelchair. Upon arrival at the airport, a member of staff will provide assistance in the check-in procedure and baggage drop-off. You will be assisted to the gate, through security then on board and most often you will be seated in a window seat.

Pets & guide dogs

Assistance dogs are allowed on board at no additional cost for disabled passengers. If you plan to travel with a assistance dog, you will need to indicate that during the booking process. You will also need to send the following documents no later than 48 hours prior to the scheduled departure time:

  • Certificate which proves that your dog is a “recognized” assistance dog.
  • Any relevant document that set out in the regulations of the countries affected by carriage.

Wizz Air does not currently accept pets in the hold or cabin.


What are Wizz Air baggage allowance limits and fees?

Wizz Air hand luggage size
Wizz Air checked luggage size
Extra & overweight baggage charges
Musical and sport equipment

Wizz Air hand luggage size

Wizz Air permits 1 x small cabin bag to be carried for free as long as it measures less than 42x32x25cm. Large cabin bags can be carried for €10 – €18, depending on the route and if booked in advance online. The cost of carrying on a Large Cabin Bag at the airport is €40.

  • Large Cabin Bag: 56 x 45 x 25 cm
  • There is currently no weight restriction for the Large Cabin Bag.

Note that passengers with priority boarding are allowed to carry 1 x additional personal item in addition to the small or large cabin bag. The additional piece of baggage may not exceed a dimension of 40 x 30 x 18cm.

If you plan to bring any liquids into the cabin, you can do so as long as they are stored in containers no bigger than 100ml and are carried in a clear, re-sealable plastic bags with maximum dimensions of 20 x 20cm. Each passenger can carry a maximum of 1000ml (e.g. 10 x 100ml).

Wizz Air checked luggage size

You can check-in up to six pieces of luggage as long as their combined weight does not exceed 32kg. The maximum dimensions for one piece of baggage to fit through the cargo hold door are:

  • Width: 1.499 m
  • Height: 1.194 m
  • Length: 1.715 m

The rates depend on whether the trip occurs during high and low season, as outlined in the table below:

Checked Baggage Fees
Baggage Weight Online/Call Centre/Airport 3+hrs before Airport last minute
Low Season Peak Season All Year
Max 23kg bag €15 – €35 depending on route €25 – €45 depending on route €55
Max 32kg bag €25 – €45 depending on route €35 – €55 depending on route €75

If you’d like to check-in extra baggage beyond these limits, you can, but you’ll need to pay an extra baggage fee.

Extra & overweight baggage charges

The number of bags to be checked-in must be indicated and paid during the booking process. Further pieces of baggage can be added at a later stage, either online or via the Call Centre. Additional pieces of checked-in baggage purchased at the airport will be subject to a higher baggage fee; A €20 surcharge needs to be paid at the airport if a passenger purchased a 23kg checked-in bag but the weight of the bag is between 23kg and 32kg.

For a full overview of fees related to extra baggage, click here.

Musical and sport equipment

If you wish to take your sporting equipment with you on the flight, a €30 fee will be charged if the equipment is booked online or via the call centre, and a €60 fee if done at the airport. This fee is charged per flight, per passenger and per bag.

Note the following:

  • Ski Equipment, Snowboard, Surf Equipment, Golf Bags must be packed in a pouch.
  • Jumping poles can only be accepted for carriage if packed in textile sacks.
  • Bicycles can only be accepted for carriage if they are packed in bicycle travel case, or in nylon sacks, the wheels and pedals are removed and the handlebars turned parallel. They may also be accepted if packed in cardboard provided the tyres are deflated.
  • Diving Equipment can only be accepted for carriage if the diving cylinders are empty and the power source or bulb has been removed and the switch has been secured in the “OFF” position.

If you musical instrument including its carry case does not exceed the dimensions of 56 x 45 x 25 cm and weighs less than 10 kg, it can be carried on as your single item of cabin baggage. An additional seat should be purchased for instruments that cannot be stowed in the overhead compartment, for example a cello. Instruments larger than a cello (e.g. double bass, harp, etc.) must be checked in with a limited release tag.


What additional fees does Wizz Air charge?

Booking fees
Flight cancellation policy
Flight change fees
Travel insurance

Booking fees

Wizz Air lists all their fees and charges related to booking here.

Flight cancellation policy

In the case of cancellation of a flight, Wizz Air offers passengers compensation amounting to:

  1. EUR 250 for all flights of 1500 kilometers or less.
  2. EUR 400 for all flights within the European Union of more than 1500 kilometers, and for all other
    flights between 1500 and 3500 kilometers.
  3. EUR 600 for all flights not falling under 1) or 2)

The airline will offer to place you on a return flight operated by another airline under comparable transport conditions to the first point of departure or re-route you to a flight operated by them (or another airline under comparable transport conditions) to your final destination. Wizz Air will reimburse you of the total fare at the price at which you bought it for the part or parts of the journey not made.

Flight change fees

The following table outlines Wizz Air’s flight change fees:

Flight Change Fees Per Flight Per Passenger
Type of Fee Amount
Flight change fee €10.00 – €60.00 / £7.50 – £44.00
WIZZ Flex fee €10.00 / £7.50
Name change fee via wizzair.com €45.00 / £33.00
Name change fee via call centre €60.00 / £44.00
Missed departure fee* €70.00 / £51.00

*Passenger must be at the airport not later than 30 mins after the scheduled departure time

Travel insurance

Wizz Air offers a “Multi Risk” policy to customers who are travelling from Bulgaria, Czech Republic, France, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Spain or the UK.

To buy Wizz Air Travel Insurance, you and anyone travelling with you must be:

  • Under 65 years of age at the time you buy the policy, except for Germany where there is no age limit; and
  • A resident of Italy, Germany, Sweden, Norway, Bulgaria, Czech Republic, France, Hungary, Ireland, Poland, Romania, Spain, Finland, Latvia, Lithuania or the UK.

The country-specific policies are outlined here.


What amenities does Wizz Air offer?

In-flight entertainment
Food
Seating
Frequent Flyers
Lounges

In-flight entertainment

As Wizz Air is a budget airline, in-flight entertainment is currently limited.

Food

In-flight snacks and drinks are available for purchase.

Seating

When booking, seats are automatically assigned to you free of charge and displayed on the seat map. It is possible to change the pre-assigned seats for a fee by selecting different seats for all passengers in the booking. This can be performed in the Seat Selection step. The selected seat numbers and respective prices are always shown in the Payment Summary box.

Seats can be changed:

  • During the booking, in the Seat Selection step
  • During Check-in on wizzair.com or via the App
  • Using “Add services” for existing bookings up to 3 hours prior departure online or via the App
  • Via the Call Centre
  • At the Airport

Frequent Flyers

Wizz Air offers an annual Privilege Pass plan for €99.99 that provides the following benefits:

  • Seat selection, including Front Row, Upfront Seats and Extra Legroom Seats
  • Unlimited Priority Boarding
  • Free Large Cabin Bag

Lounges

None at present.


How do I contact Wizz Air customer service?

Contact
Delayed, missing or damaged luggage
Compensation for baggage

Contact

Wizz Air can be contacted using the numbers found here.

Delayed, missing or damaged luggage

The airline’s Handling Agent will give you a report regarding the delay of your baggage which can be used for insurance/claim purposes, if required. You will need to indicate the value of your baggage in the report, after which you will be given a reference number to be used in any correspondence you have with the airline.

If your luggage is damaged during a flight, you will need to report it within the baggage reclaim area at the airport. You will need to complete a damage report and arrange for your baggage to be repaired, obtain a receipt, and the airline will cover the costs of the repair. If your baggage is beyond repair, you will need to obtain a written confirmation from the repair shop, including indication of the type and value of your baggage.

Compensation for baggage

Wizzair’s liability for damage caused by delay during is limited to 4694 SDR for each passenger (approximately €6000). In the case of destruction, loss, damage or delay, the airline’s liability is limited to 1131 SDR for each passenger (approximately €1443). If you declared the value of your baggage in advance of the flight, then their airline’s liability is determined by the amount of the baggage’s declared value.

Wizz Air Guide was last modified: January 4th, 2016 by Victoria Elizabeth
Author: Victoria Elizabeth (20 posts)