| Airline |
Facilities for impaired mobility |
Facilities for impaired sight |
Facilities for impaired hearing |
| Aer Lingus |
Free courtesy wheelchairs are provided. |
Assistance dogs carried free of charge. |
|
| Air France |
Air France offers a free service called Saphir for passengers with reduced mobility. Service includes a personal escort onto the plane and free carriage of wheelchairs. Passengers need to register for the Saphir Services 48 hours prior to departure. |
Saphir service includes a personal escort when boarding. Assistance dogs carried free of charge. |
Saphir service includes a personal escort when boarding. |
| American Airlines |
Free courtesy wheelchairs are provided. Assistance from check-in to boarding and managing connecting flights is available by prearrangement. All jet aircraft are equipped with collapsible wheelchairs custom-designed for onboard use. |
Braille safety cards are available on all aircraft. |
TDD (Telecommunication Device for the Deaf) reservation services are available. Captioned Safety Video onboard as standard. |
| bmi |
Three levels of wheelchair assistance are available and can be arranged in advance of your travel date. Free courtesy wheelchairs are provided. Onboard wheelchairs are available on A330 aircraft. Wheelchairs carried free of charge. |
Braille safety cards are available on all aircraft. Assistance dogs carried free of charge on all UK flights and selected other routes. |
|
| British Airways |
Notify BA in advance if a wheelchair is required at the airport. Onboard wheelchairs are available on all long-haul, twin-aisled aircraft. Some seats have lifting armrests for ease of access. Adapted toilets with handrails available on some twin-aisled aircraft. Wheelchairs carried free of charge. |
A meet and assist service is available for passengers who need to be guided to and from the plane. Braille cards are available on some flights. |
Separate briefings about safety procedures are available for deaf and hard of hearing passengers. English in-flight safety video includes sign language.
Headphones are compatible with standard hearing aids switched to the ‘T’ position and induction loop facilities are available onboard.
|
| easyJet |
Assistance with boarding and disembarking is available with 48 hours notice. Wheelchairs and mobility aids (60kgs or less) can be carried free of charge – one per passenger. |
Priority boarding by prearrangement is available. Assistance dogs carried on certain routes. |
Priority boarding by prearrangement is available. |
| Emirates |
Wheelchair transport from check-in to the boarding gate and/or from the aircraft to the arrivals hall is available with 48 hours notice. All wheelchairs and personal mobility equipment are carried free of charge. |
A meet and assist service is available for passengers who need to be guided to and from the plane. |
A meet and assist service is available for passengers who need to be guided to and from the plane. |
| KLM |
Free courtesy wheelchairs are provided. Onboard wheelchairs are available on long-haul, wide bodied aircraft. All aircraft are equipped with toilets suitable for disabled passengers. Wheelchairs carried free of charge. |
Assistance dogs carried free of charge if additional seats are not required. Brochures for passengers are available in large-print and Braille format. |
Brochures for passengers available in audiocassette editions. |
| Lufthansa |
Free courtesy wheelchairs are provided. Onboard wheelchairs are available on long-haul, wide bodied aircraft. All aircraft are equipped with toilets suitable for disabled passengers. Wheelchairs carried free of charge. |
Assistance dogs carried free of charge. |
|
| Monarch |
Free courtesy wheelchairs are provided. Special assistance requests must be arranged in advance. Wheelchairs carried free of charge. |
Contact airline prior to departure to arrange advance boarding. Visually impaired passengers can have safety procedures explained to them personally. |
Contact airline prior to departure to arrange advance boarding. Hearing impaired passengers can have safety procedures explained to them personally. |
| Qantas |
Free courtesy wheelchairs are provided. Wheelchairs carried free of charge. |
Assistance dogs carried free of charge and must be registered as a service animal. Must have a collapsible crate for long-haul flights. |
|
| Ryanair |
Notify the airline 24 hours prior to departure if you require assistance boarding or disembarking. Wheelchairs carried free of charge. |
Assistance dogs accepted but limited to two dogs per flight so pre-book in advance. |
|
| Scandinavian Airlines |
Onboard wheelchairs are available on the A330 / A340 aircraft for passengers travelling with an escort. Wheelchairs carried free of charge. |
Personal assistance available for all unaccompanied blind passengers. Assistance animals carried free of charge. |
Personal assistance available for all unaccompanied deaf passengers. |
| Swiss Air |
Free wheelchairs and transport vehicles with escorts for departure and arrival are available. All aircraft include seats with removable armrests. Wheelchairs are available on long-haul flights. Wheelchairs carried free of charge. |
Certified assistance dogs carried in the cabin free of charge. |
|
| Thomas Cook Airlines |
Notify the airline three days prior to departure if you require assistance boarding or disembarking. Wheelchairs carried free of charge. |
Assistance dogs can be carried from Gatwick and Manchester airports only with a minimum of 28 days notice. |
|
| Thomsonfly |
Thomsonfly advises passengers to contact them before making a reservation to discuss their individual needs. Wheelchairs carried free of charge. |
Braille emergency cards are available onboard aircraft. Assistance dogs permitted on most flights. |
|
| United Airlines |
Free courtesy wheelchairs are provided. Jet bridges/special equipment to board customers who cannot climb stairs is available. Onboard wheelchairs and seats with moveable armrests are available on all aircraft. Disabled toilets are available on some aircraft. Wheelchairs carried free of charge. |
Assistance animals carried free of charge although restrictions apply to some destinations (e.g. Hawaii). |
Hearing dogs for the deaf or hard of hearing are permitted on board with their owners free of charge. |
| Virgin Atlantic |
Priority boarding is offered to passengers with impaired mobility. Burnett Body Supports are available on aircraft. Virgin’s latest support system, The Travel Chair, is available by pre-booking arrangement. All aircraft include onboard wheelchairs. |
Priority boarding for passengers with impaired sight. All aircraft carry large print and Braille safety cards. Assistance dogs permitted on certain flights. |
Priority boarding for passengers with impaired hearing. Cabin crew with sign language skills can be requested on flights with at least six weeks notice. Each aircraft carries two neck loops to support onboard audio entertainments. A limited number of open caption movies are also available onboard. |
| XL |
Three levels of wheelchair assistance are available including lift assistance onto the aircraft. All wheelchair assistance is free of charge. |
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| Updated February 2008 |
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