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Telephone cheat sheet

How to talk to a human

Ever found it hard to speak to a human being when telephoning a company? Bored of listening to piped music and seemingly endless computer instructions?

The Cheapflights Team believes that very often, especially in the complex world of travel, we want to talk to a live human being. That is why we have compiled a Cheat Sheet to help you get to a real-live-person asap when calling a top travel company. (This was not our idea but copied from a similar list compiled by technology guru Paul English in the USA. Thought it would be helpful to have one this side of the Pond too!)

Top 20 Airlines:

Company / BusinessPhone Number / WebsiteSteps to take to talk to a human
Aer Lingus0871 718 5000Press 2 then 1
Air Berlin0871 500 0737Put straight through
American Airlines0207 365 0777Put straight through
bmi0870 607 0555Hold through some information
bmibaby0905 828 2828 (65p / minute)Put straight through
British Airways0844 493 0787Hold and then wait to speak to an agent
easyJet0905 821 0905 (65p / minute)Hold and then wait to speak to an agent
Emirates Airlines0844 800 2777Put straight through
flybe09062 090 005 (£1 / minute)Put straight through
Flythomascook.com0870 758 0205Press 3 then 5
Jet2.com0906 302 0660 (50p / minute)Hold and then wait to speak to an agent
KLM Royal Dutch Airlines020 8750 9200Straight through to main switchboard
Monarch Airlines0871 940 5040Press 1 then hold
Ryanair0871 246 0000 (10p / minute)Press 4 then hold
Singapore Airlines0844 800 2380Press 2 then 2 then 2 or 3
Thomson flights0800 107 1517Hold and then wait to speak to an agent
Thomsonfly0871 231 4787Press 1 then hold
Virgin Atlantic01293 562 345Put straight through

Top 20 Travel Companies:

Company / BusinessPhone Number / WebsiteSteps to take to talk to a human
Airline Network0870 700 0543Press 1 then choose your country
Air Miles0844 493 3366Press 1 then choose your country
Argo0870 066 7070Press 1 then 1
Cosmos0871 423 8422Press 3 then hold
eBookers0871 223 5000Enter booking details then 1 then 8
Expedia/Hotels.com0870 050 0808Press 2 then 1
First Choice0871 200 7799Press 2 then 5 then hold
Kuoni020 758 98959They pick up straight away
Last Minute0871 222 3200Press 1 then choose relevant department
Libra Holidays0871 226 0446They pick up straight away
My Travel/Going Places0870 2415 333Press 1 then 2 then hold
Saga0130 377 1111You will be put through to the switch board and make your enquiries from there
STA Travel0871 230 0040Press 4 then hold
The Holiday Place0870 066 5270They pick up straight away
Thomas Cook0870 750 5711Press 2 then 3 then 2
Thomson Direct0870 550 2046Press 2 then hold
Trail Finders020 7938 3939They pick up straight away
Travel Care0800 707 6495Press 2 then hold

Top Hotel Companies:

Company / BusinessPhone Number / WebsiteSteps to take to talk to a human
Accor International0871 663 0624Parent Company forIbis Hotels & NovotelPut straight through
Best Western International0800 393 130Put straight through
Carlson Hospitality Worldwide001 402 501 5000Parent Company for:Straight through to Main Switchboard
Regent International Hotels001 310 275 5200Straight through
Radisson Hotels & Resorts00353 1706 0200Straight through
Park Plaza Hotels & Resorts00353 1706 0200 Straight through
Country Inns & Suites By Carlson00353 1706 0269Straight through
Park Inn00353 1706 0200Straight through
Comfort Inns0800 444444Parent Company Choice HotelsHold and get put through
Days Inn08000280 400Part of Cendant CorporationStraight through to the 1st available operator
De Vere Hotels0845 375 2808Press 3 then hold
Hilton Hotels Corporation0870 590 9090Hold through short message, then put through
Holiday Inn0800 40 50 60Press 2 then hold
Ibis Hotels0871 6630624Part of the Accor GroupShort recorded message then operator
Inn Keepers Lodge0870 243 0500Straight through to the 1st available operator
Inter-Continental Hotel Group0800 028 9387Short recorded message then operator
MacDonald Hotels0870 830 4812 Hold the line and they will pick up
Malmaison Hotels0845 365 4247Straight through to the 1st available operator
Marriott International. Inc.0800 221222Press 2 then hold
Moat House Hotels01708 730 522Main Switchboard
Novotel0871 663 0624Part of the Accor GroupPut straight through
Premier Travel Inn0870 242 8000Press 3 then hold
Quality Inns0800 444444Parent Company Choice HotelsHold and get put through
Radisson Hotels00353 1706 0200Part of Carlson HospitalityHold and get put through
Ramada08081000783Part of Cendant CorporationStraight through to the 1st available operator
Supranational Hotels02073570770You’re put straight through
Swallow0843 050 2020Press 6 then hold
Thistle0800 181 716Press 5 for switchboard
Travelodge0871 984 8484Part of Cendant CorporationPress 1 then 1
Wyndham Worldwide
001 972 915 7070Parent Company for:Straight through to the 1st available operator (USA office hours)
Days Inn0800 0280 400Straight through to the 1st available operator
Howard Johnson001 800 446 4656Short recorded message then straight through to the 1st available operator
Knights Inn001 800 843 5644Short recorded message then straight through to the 1st available operator.
Ramada Worldwide0808 100 0783Straight through to the 1st available operator
Travelodge08719 848484Press 1 then hold
Wingate Inn001 800 228 1000Straight through
Super 8 Motel001 800 800 8000Straight through
Youth Hostels Association01629 592 700Press 4 then hold
 
 
Oonagh Shiel
Content Manager at Cheapflights whose travel life can be best summed up as BC (before children) and PC (post children). We only travel during the school holidays so short-haul trips and staycations are our specialities!