Manchester Airport has launched a new service to help people with disabilities.
The guide gives those with disabilities all the information required to plan their journey to one of the UK’s business airports.
Developed in partnership with the disability organisation DisabledGo, it aims to give a detailed account of the airport, allowing disabled customers to have the easiest journey possible.
The new interactive guide helps those visiting the airport right from the airport car park to the departure lounge, or alternatively from arrivals through to the car park.
Many factors are taken into account with disabled customers in mind. The guide includes information on details of the fixtures and fittings in the disabled toilets or hearing assistance systems, lighting levels and dimensions of the parking bays.
DisabledGo have more than ten years’ experience in providing access information to disabled people and this is the first time an airport has been granted its own guide.
DisabledGo provides the online access guide. They cover a range of venues that demand public access such as cinemas, hotels, hospitals, colleges, sports grounds, tourist attractions and other public areas.
Chief Executive of DisabledGo Dr Gregory Burke, said “We are delighted to have worked in partnership on this pioneering project. It has been clear throughout the whole process that Manchester Airport is committed to providing the best possible service to disabled travellers and recognises that disabled people are a much ignored market.
“As a wheelchair user and a frequent flyer I know how incredibly stressful air travel can often be.
“This guide will be a step-change in making every journey better for disabled people and anyone else. All credit to Manchester Airport.”
Andrew Harrison, Manchester Airport’s Managing Director, said: “I am delighted that we are the first airport to have helped create a DisabledGo guide. We want to make every customer’s journey stress free so this World-first guide is just another way of us helping take away the worry for passengers with reduced mobility.
“By launching this guide in the Summer season, I am confident that passengers will find it useful in navigating their way around the airport.”
(Image: Terry Wha)
