London Stansted Airport
55km (35 miles) northeast of London
0844 335 1803
A number of major European low-cost carriers use Stansted as their base. Ryanair is the largest operator and flies to over 120 destinations. In 2014, Stansted was the fourth busiest airport in the United Kingdom after Heathrow, Gatwick and Manchester. Stansted saw a sharp rise in passenger numbers caused by the boom in low cost air travel, peaking at 24 million passengers in the 12 months to October 2007. Currently passenger numbers total around 20 million.
Most Popular Airlines
- Pegasus Airlines
- Austrian Airlines
Stansted lies about 35 miles outside London and can be accessed by all major forms of public transport:
The Stansted Express: The quickest and most direct route between Stansted Airport and London runs every 15 minutes. A one-way adult fare starts at £8 when buying in advance. Stansted Express runs from and to Liverpool Street and Tottenham Hale stations, from where the London Underground can be used to reach further connections.
Bus and Coach: There are 38 pick up points, including 15 in central London. Bus and coach services run 24 hours a day, with prices starting at £5 one-way for an adult when booked in advance.
Taxis: Stansted Airport taxi booking service operates around the clock from the international arrivals concourse. There is a courtesy phone in the UK and Ireland baggage reclaim hall if you would like to book a cab to central London. Depending on the destination, this may cost you around £99.
Parking Fees: If you plan to drive and leave your car at the airport, you can take advantage of a 15% offer available for bookings made from 8 weeks in advance of travel, for a 3 day minimum stay. To calculate your fee, use the online tool. Note that road congestion charges may also apply on top of your parking fee.
Liquids may only be carried in containers holding 100ml or less. They must be carried separately in a single bag which is:
- Transparent and resealable
- No larger than 20cm x 20cm (8in x 8in)
- Able to close properly with all the items inside
Liquids in containers over 100ml will not be permitted through security. You will need to pack them in your hold baggage instead.
Baby milk and medicine
If you are travelling with a baby or infant, an exception to the above rule will apply, but you can carry only what you need for your journey. The same applies to liquid medication – you can only carry what you need during the course of your flight. All medication should be accompanied by documentary proof of authenticity, such as a prescription or letter from a doctor. Liquid medication that is not required on the flight should be carried as hold luggage.
Electronic passport exit
If you have a new biometric ‘chipped’ passport, you can use the automated ePassport gates instead of having your passport checked by a Border Force officer. This means you can avoid the queues and get through passport control more quickly. You can use the gates if you are a passport holder of a country in the European Economic Area (EEA) – including the UK – or Switzerland; and if you have the EEA chip logo on your passport. You cannot use the gates with a national identity card. Iceland, Liechtenstein and Norway are not members of the European Union (EU) but citizens of these countries have the same rights to enter, live in and work in the United Kingdom as EU citizens.
Internet and WiFi
Internet kiosks are available before and after security control and can be paid by credit card, voucher or coin. Free WiFi is available throughout the terminal for 60 minutes per registered device per day. To log on, choose the WiFi network _stanstedairport when prompted and follow on-screen instructions.
Plug stations and charging
Live sockets are available before and after security. They are compatible with UK and European plugs.
Cafés, Restaurants Bars
Stansted offers an array of cafés and bars. Click here for a full list of service offerings and their prices.
Prices start at £19.99 to pre-book an “Escape Lounge” where a complimentary buffet and drink service is available. Rolls, croissants, soups, sandwiches and a selection of cheeses are on offer from the buffet, with a Young Explorer’s menu also purchasable. The lounge is situated on a mezzanine floor in the main departure lounge area, with the entrance located between Coast to Coast and Pret a Manger.
Stansted is a smoke-free airport, although smoking is permitted in designated areas outside the terminal building. As of 1. August 2014, the use of electronic cigarettes indoors is also prohibited.
There is a multi-faith prayer room in the check-in Zone J located before the security control. It is open from 05:00 – 23:00 daily.
Shopping and duty free
An A to Z listing of shops can be found here. The World Duty Free store offers a selection of goods on sale without VAT.
Unisex toilets are provided on the main concourse and within the departures lounge. Parents travelling with children can also use the unisex accessible toilets.
Showers are available in the departure lounge (after security) and in international arrivals.
Assisted travelling through terminals
If you have a disability or mobility difficulties, you will need to inform your airline or tour operator at least 48 hours before your travel. Omniserve provides the assistance on behalf of the airport. You should also advise your airline if you intend to take your own mobility aid such as wheelchair, scooter etc, so that they can arrange the services that best meet your needs. Portering services are offered by Bagport for passengers needing assistance from point of arrival to check-in; and from baggage reclaim to point of onward travel. Online bookings can be made here.
Lost and found
If you lose an item in the airport, you can search for your missing property at missingx.com, or check The Lost Property service operated by Bagport UK Limited. All found property is entered into the missingx.com database. You can visit the Bagport site here.
Baggage trolleys are available in the reclaim hall and other key areas in the terminal building, car parks, rail station and coach station. You will need a £1, €1 or $0.25 coin to obtain one, which is refunded when the trolley is returned. There are change machines in the international and domestic baggage reclaim halls, on the terminal forecourt and in the coach station.
The airport site has a page reserved for booking a night at Holiday Extras, with prices starting at £19.50. The hotel is located a few minutes away from the terminal and parking add-ons are available as well.
This airline guide was updated on Nov 30th, 2015. We strive to give you the most up-to-date information possible, but in case we missed something, please let us know in the comments below.