Emirates Airlines Guide

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Emirates was formed in 1985 and is owned by the government of Dubai’s Investment Corporation. It services around 164 destinations from its main bases in Dubai, and employs around 56,000 aviation professionals. It is the world’s largest international carrier and the seventh largest in terms of revenue. In 2016 it is set to offer the planet’s longest non-stop commercial flight, from Dubai to Panama city.


What are Emirates check-in options?

Mobile boarding passes & priority boarding
Priority boarding
Flying with children
Seating for babies and children
Unaccompanied children
Flying while pregnant
Senior fares
Group bookings
Disabled access & medical equipment
Pets & guide dogs

Mobile boarding passes & priority boarding

For all Emirates destinations, you can check-in before you arrive at the airport, in every class of travel. Check-in on the website or through The Emirates App.

Online check-in opens 24 hours before your flight. Once you’re checked in, print your boarding pass or get a mobile boarding pass sent to your phone. Mobile check-in is available at most airports around the world. The process includes seat map and seat selection. You can check in online using this portal by entering your booking details ahead of your flight. You can choose to receive your boarding pass via SMS or Email, Passbook (where applicable), or print it ready to hand in at the check-in kiosk.

Ensure you check in at least 90 minutes prior to your scheduled departure time.

Priority boarding

Silver, Gold and Platinum Members of Emirate’s Skywards rewards program receive priority boarding.

Flying with children

An extra bag weighing up to 10kg for infants (55 x 38 x 20cm) can be carried by an accompanying adult in addition to their own cabin bag allowance. Emirates also offers travel-themed bags and lunch coolers filled with educational books containing world facts, creative crafts and more. The airline also offers kid-friendly meals, special frequent flyer points fir children, plush toys, colouring in sets and sanitary goods as well as bassinets. Note that infants less than seven days old will only be allowed on board in the case of travel for emergency medical reasons (in incubators) or if the mother is travelling on compassionate grounds.

Seating for babies and children

Customers travelling with infants are permitted to bring one carry-cot or one fully collapsible stroller into the cabin if there is room.

If there is no space for these items in the cabin, they have to be checked. However, if checked, they will not count against your baggage allowance. Tickets for infants travelling on the parent’s lap or in a bassinet are discounted from the full adult fare.

When booking online, a request for a bassinet can be made in the Passenger Details section. Children between 6-36 months may travel on board in car seats as long as a separate seat is purchased for the child. Car seats can be used at any stage of the flight, including take-off and landing. The car seat must be the forward facing type only and one that can be secured to the seat by the use of the lap seatbelt, and not a shoulder harness (2-point seatbelt) as for car vehicles.

Unaccompanied children

Unaccompanied Minors are children above 5 and under 12 years of age travelling alone. They are entitled to the Unaccompanied Minors service as long as they are travelling on a full adult fare ticket. Children under 5 are not accepted for the Unaccompanied Minors service. Children under 8 years of age, travelling in a different cabin class to their parents, are considered Unaccompanied Minors and pay the full adult fare. When there are children both over and under the age of 8 travelling together, with their parents in a different cabin class, then all the children are considered Unaccompanied Minors and the adult fare is applicable for all. You will need to contact your local Emirates office to make a booking for this service, as it cannot be done online.

Flying while pregnant

Emirates has a policy specifying the latest stage that pregnant woman can take flights:

  • No later than the end of week 36 if pregnant with one baby; or
  • No later than the end of week 32 if pregnant with more than one child.

A medical certificate is required for any pregnancy after the 28th week stage. This should include the following details:

  • Confirmation of a single or multiple pregnancy
  • Any complications
  • The estimated date of delivery
  • The date up to which you are expected to be fit to travel
  • State that you are in good health< ?li>

Senior fares

Emirates does not currently offer any special fares specifically for seniors.

Group bookings

If you are planning to fly with a group and wish to be seated together, you can arrange bookings for 10 or more people by requesting a quote through a local Emirates office. During your flight, your group can enjoy benefits such as:

  • Sitting together as a group
  • Personalised menus and headrests with your organisation’s logo
  • Onboard welcome announcements for your group
  • Cabin crew who speak your group’s language
  • Pre-paid celebratory beverages and chocolates on most routes
  • Meals to meet special religious or dietary requirements

Note that the Group Travel Service may not be available at all airports.

Disabled access & medical equipment

You are required to give at least 48 hours in advance of your flight regarding the make, model, weight and lowest collapsed height of your wheelchair if you plan to take it on your journey. Wheelchairs are available for use at all airport locations and airline staff can assist you with transportation from check-in to the boarding gate, making connections (if applicable) and from the aircraft to the arrivals hall at your destination. You will need to request this service when making your booking. Onboard wheelchairs designed to fit in the aisle of our aircraft are available on all Emirates flights to assist passengers moving to and from the aircraft lavatory.

Pets & guide dogs

In accordance with United Arab Emirates Federal Government regulations, all animals must enter the UAE as manifested cargo. An exception is made for guide dogs, which may travel free of charge in the aircraft cabin on direct Emirates flights from European Union member states, or to or from the USA and Canada. Emirates requires at least 48 hours advance notice that a passenger with a disability intends to travel with a guide dog in cabin, in order that arrangements can be made at Dubai Airport to receive the animal in the passenger terminal. Your guide dog can sit with you in the aircraft cabin if the animal can be accommodated without obstructing the main cabin aisle or emergency exit row. All other service dogs will be accepted for travel free of charge as manifested cargo, provided that a passenger with a disability provides credible evidence that the animal is a service dog and is in possession of the requisite health and other entry/exit permits necessary for the animal to travel into the UAE/USA or Canada.


What are Emirates baggage allowance limits and fees?

Emirates hand luggage size
Emirates checked luggage size
Baggage charges
Musical and sport equipment

Emirates Airways hand luggage size

Emirates structures its baggage allowance policy based on a passenger’s ticket class. For those in Economy, the following applies:

  • 1 x Cabin Bag
  • 55 cm x 38 cm x 20 cm
  • Maximum weight: 7kg

For those in First Class and Business Class, the following applies:

  • 2 x Cabin Bags
  • 45 cm x 35 cm x 20 cm for the smaller bag or briefcase
  • 55 cm x 38 cm x 20 cm for the larger
  • Maximum weight: 7kg

Note that if you plan to bring any liquids into the cabin, you can do so as long as they are stored in containers no bigger than 100ml and are carried in a clear, re-sealable plastic bags with maximum dimensions of 20 x 20cm. Each passenger can carry a maximum of 1000ml (e.g. 10 x 100ml).

Emirates checked luggage size

Depending on your route, your baggage allowance may be calculated by piece or weight. On routes that include stops in North or South America, your baggage allowance will be calculated by piece. You will be allowed a set number of items, each of which must weigh under a certain weight. If your travel starts in the United States and the first carrier on your booking is not Emirates, different rules may apply.

For all other routes, your baggage will be calculated by weight. You will be allowed to take any number of items with a combined total weight under an amount determined by your route, class and Emirates Skywards status. For those travelling in areas where baggage is measured by weight, the following checked luggage restrictions apply:

  • Economy Maximum weight: 30kg
  • Business Maximum weight: 40kg
  • First Class Maximum weight: 50 kg

The standard free baggage allowance for flights operating to or from Canada, North or South America is determined for each single piece of luggage as follows:

Checked Baggage Allowance
Location First Class Business Class Economy Class
North America 2 Pieces at 32kg each 2 Pieces at 32kg each 2 Pieces at 23kg each
South America 2 Pieces at 32kg each 2 Pieces at 32kg each 2 Pieces at 32kg each

If you’d like to check in extra baggage beyond the limits, you can, but you’ll need to pay an extra baggage fee.

Baggage charges

For travel on Emirates to or from North and South America, the piece concept applies on the entire ticketed journey. Excess baggage will be charged at the point of baggage acceptance up to the tagged destination. If your journey involves a stopover, the excess baggage will be charged from the stopover point to the final destination at piece concept rates. Note that a 10% online discount is applicable to purchased excess baggage weights of 5, 10, 15, 20 and 25kg when travelling to destinations where the weight concept applies, or for up to a maximum of three (3) additional pieces when travelling to destinations where the piece concept applies. You can determine the fee here.

Musical and sport equipment

Sports equipment is subject to normal excess baggage charges if it exceeds your baggage allowance. Some items, such as ski equipment, may be subject to additional charges. You can use the baggage allowance calculator to see exactly how much baggage you can check on your flight without charge and to calculate your excess baggage charges. In areas where the weight concept applies, items beyond 300cm and up to 400cm in length may be accepted in exceptional cases, but you will need to contact your local Emirates office for details at least seven working days prior to travelling with such items.

Items exceeding this limit must be referred to Emirates SkyCargo. If the free baggage allowance is exceeded, normal excess charges apply. Where the piece concept applies, the total dimensions (length + width + height) of each piece must not exceed 150cm. Customers with individual items exceeding above dimensions up to 300cm will be charged an additional fee.


What additional fees does Emirates Airways charge?

Booking fees
Flight change policy
Flight cancellation policy
Travel insurance

Booking fees

Since Emirates is based in Dubai, UAE, it is possible that for your online booking transaction, your credit card issuing bank may charge a fee for usage of the card in a foreign country. You will need to contact your bank for further information here.

Flight change policy

A number of fares, including most discounted or promotional fares, will require a fee for making changes. If you change your booking on emirates.com, the system will tell you automatically which charges apply for fare differences or additional taxes. These charges will have to be paid by credit or debit card before completing the changes online. Note that if the booking class of your original ticket is not available on your new flight, the ticket must be re-booked to the next available booking class. This fare may be higher than your original ticket.

Flight cancellation policy

Emirates follows the refund policy that if a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used. If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used.

Travel insurance

Emirates offers a travel insurance policy through American International Group, Inc. (AIG). Benefits include coverage for the loss or delay of your baggage in addition to many other benefits described in the policy, which you can review before making your purchase. If travel insurance is available for your itinerary, you can buy it while booking your flight or add it to an existing booking through Manage a booking.


What routes does Emirates fly?


What amenities does Emirates offer?

In-flight entertainment
Seating
Frequent Flyers
Lounges

In-flight entertainment & food

Emirates’s latest in-flight entertainment can be viewed here. In-flight meals and drinks are free on Emirates flights.

Seating

You can reserve seats through the Manage a Booking page. After entering your Emirates booking reference, you will be able to select your preferred seating option(s). You can also see available seats here.

Frequent Flyers

Emirates has the Skywares Frequent Flyer program with four different tiers. The basic Blue package offers the following:

  • Skywards Miles for Emirates flights
  • Special member-only offers and travel packages by tier
  • Miles and rewards with global partners
  • Nominating a personal travel coordinator
  • Personal preferences remembered
  • Wait-list priority

Silver, Gold and Platinum members have further benefits including guaranteed seats, lounge access, and more. For a full overview of benefits, click here.

Lounges

Emirates offers lounges in airports in six continents where members have access to gourmet buffets, à la carte meals, juice bars, spas, massage or beauty treatments. First Class travellers and Emirates Skywards Platinum members can also sample and purchase vintage wines in a private wine cellar. Fully equipped business centres are also available.

Emirates Airlines Guide was last modified: January 4th, 2016 by Victoria Elizabeth
Author: Victoria Elizabeth (19 posts)