Etihad Airways Guide

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Etihad Airways currently registers around 1000 flights per week to over 120 passenger and cargo destinations around the world. Established by the Emirate of Abu Dhabi in July 2003, Etihad is the flag carrier and the second largest airline of the UAE. It is headquartered in the Abu Dhabi International Airport, and has won the ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years.


What are my Etihad check-in options?

Mobile boarding passes & priority boarding
Priority boarding
Flying with children
Seating for babies and children
Unaccompanied children
Flying while pregnant
Senior fares
Group bookings
Disabled access & medical equipment
Pets & guide dogs

Mobile boarding passes & priority boarding

To access your mobile boarding pass, complete your online check-in at least three hours before departure using a mobile device. Your pass can also be sent to your email address or stored on Passbook (for iPhone users). Etihad also recommends taking a screenshot of the mobile boarding pass, as the 2D barcode will need to be scanned while you pass through the airport security and boarding gate. Expand the drop-down box on this page to view the airports where such boarding is enabled.

Priority boarding

Etihad Guest Gold members can check in at the Business Class counter regardless of the class of travel and enjoy priority boarding at the aircraft. Present your Etihad Guest Card at check-in to benefit from this option.

Flying with children

Infants are charged at 10% of adult fare. Note that infants less than 8 days old are not permitted to travel. Passengers below 2 years old, on the date of travel, are classified as infants. If travelling on their 2nd birthday or if they are occupying a seat, a child fare should be booked. Passengers from 2 years old and below 12 years old, on the date of travel, are classified as children. If travelling on their 12th birthday, an adult fare should be booked. All children (above 2 years) require their own seat and must be secured whenever the seatbelt signs are on.

Seating for babies and children

Infants (below 2 years) may be carried on the lap of an adult and will be provided with special seatbelts. All aircraft are fitted with baby bassinet positions where a specially designed carry-cot can be installed for use by a small child or infant. They are designed to accommodate infants below 10 months old and weighing less than 10kg. They are available on a first-come, first-served basis in Economy Class and Business Class, so you will need to book early to reserve one. Children (over 6 months and up to 36 months) may use certain approved car-type seats in conjunction with an aircraft seat provided that the appropriate child fare has been purchased.

Unaccompanied children

Use this form to organise flights for unaccompanied children. After booking the flight online, you will be provided with a booking reference. You will need to complete one form for each child travelling.

  • Below (but not yet) 5: Cannot travel alone. Must be accompanied by a passenger age 18 and above.
  • 5 and up to (but not yet) 12: Can travel alone with the Unaccompanied Minor service. Adult fare must be paid.
  • 12 and up to (but not yet) 16:Can travel alone. Adult fare must be paid

The Unaccompanied Minor service is available at an additional fee.

  • Journeys to/from GCC (Bahrain, Kuwait, Qatar, Saudi Arabia, Oman and the UAE) $60
  • Journeys between the UAE and the rest of the world $100
  • On connecting journeys, the highest rate will apply for the whole trip. Example: Bahrain to Abu Dhabi to London will cost $100.

Flying while pregnant

Etihad stipulates the latest stage of pregnancy that expectant mothers can fly. This is outlined in the table below:

Pregnancy Flight Restrictions
Pregnancy stage Pregnancy details Doctor’s certificate require
Up to and including the 28th week Without complications No, but recommended to prevent delays at airport
Beginning of 29th week up to end of 36th week* Single pregnancy without complications Yes
Multiple or complicated pregnancy Yes
Beginning of 33rd week up to end of 35th week** Single pregnancy without complications Yes
Multiple or complicated pregnancy Etihad Airways cannot accept expectant mothers with multiple or complicated pregnancies in their 33rd week of pregnancy or beyond for travel.
Beginning of 37thweek and beyond*** Etihad Airways cannot accept expectant mothers in their 36th week of pregnancy or beyond for travel.

*28 weeks + 1 day is the beginning of 29 week. 32 weeks are equal to 31 weeks and 7 days.
**32 weeks + 1 day is the beginning of 33 weeks. 35 weeks are equal to 34 weeks and 7 days.
***35 weeks + 1 day and beyond.

Senior fares

Etihad Airways does not offer any special fares specifically for seniors.

Group bookings

You can organise your group booking online by requesting a quote through a global contact centre.

Disabled access & medical equipment

Etihad provides wheelchair assistance to all guests requiring such assistance free of charge. Provided the below conditions are met, it will also accept your own wheelchair as baggage without charge and in addition to the free baggage allowance:

  • The height and weight of the wheelchair should not exceed 120 cm and 60 kg.
  • Only Lithium battery operated devices with 160WH (Watt-hour) shall be accepted.
  • Devices more than 300WH shall not be accepted.

Note that if the wheelchair exceeds the above specifications, you will need to contact the airline for pre-approval.

Pets & guide dogs

In accordance with United Arab Emirates (UAE) government regulations, all animals must enter the UAE as manifested cargo. An exception is made for guide dogs (Seeing Eye Dogs trained to lead the blind) to travel free of charge in the aircraft cabin on Etihad Airways direct flights to or from the USA, unless it poses a direct threat to the health and safety of other guests or presents a threat of disruption in the aircraft cabin.

If you plan to bring your guide dog with you on the flight, the airline requires documentation that the dog will not need to relieve itself or can do so in a way that will not create a health or sanitation problem in the cabin (if the flight segment is scheduled to take eight hours or more). You will also need to give Etihad Airways at least 48 hours advance notice.


What are Etihad baggage allowance limits and fees?

Etihad hand luggage size
Etihad checked luggage size
Extra & overweight baggage charges
Musical and sport equipment

Etihad hand luggage size

Etihad offers different luggage allowances depending on a passenger’s ticket class:

  • Economy Class: 1 bag, up to 7kg
  • Business Class: 2 bags, up to 12kg in total
  • First Class: 2 bags, up to 12kg in total
  • Infants: 1 bag, up to 5kg

Note that each item must not exceed dimensions of 111 cm (40 x 50 x 21cm).

Etihad checked luggage size

The following maximum weight and dimensions apply on the relevant Ethihad Airways flights:

  • To / from Brazil, Canada and the US: 158cm (50 x 70 x 38)
  • To / from all other destinations: 207cm (45 x 72 x 90)

Note that each item must not exceed 32kg.

Silver, Gold and Platinum members of Etihad’s ‘Guest’ frequent flyer program have the following restrictions:

Frequent Flyer Bag Restrictions
Tier From GCC to/from ISC To/from all other destinations
Etihad Guest Platinum Additional 20kg Additional 1 bag, up to 32kg
Etihad Guest Gold Additional 20kg Additional 1 bag, up to 32kg
Etihad Guest Silver Additional 10kg Additional 1 bag, up to 23kg

Extra & overweight baggage charges

The fees for bringing more luggage over and above your stipulated free allotment are outlined in these table sets, The prices are dependent upon the route you are flying. Note that you can pre-purchase extra-baggage from the time of booking until 24 hours prior to departure. You can receive up to 20% off the airport price if you pre-book your extra luggage allowance online, at the call-centre or in an Etihad local office.

Musical and sport equipment

Etihad Airways accepts any sporting equipment as checked baggage as part of the passenger’s free checked baggage allowance mentioned on the ticket. Any sporting equipment which exceeds the free allowance will be subject to the specific excess baggage rates for sporting equipment outlined in the tables accessible above.

Golf
One set of golfing equipment consisting of one golf bag, weighing a maximum of 15kg, is accepted as checked baggage free of charge. This is in addition to the ticketed checked baggage allowance.

Surfboards
Surfboards may be accepted free of charge if within the checked baggage allowance. Note that It must not exceed 3 meters in length.

Musical equipment

Musical instruments must be transported as checked baggage only. If the instrument is in excess of checked baggage allowance, you will be charged the applicable excess baggage rate. For guests who wish to carry their musical instruments along with them in the cabin, an extra seat can be purchased.


What additional fees does Etihad charge?

Booking fees
Flight cancellation policy
Travel insurance

Booking fees

Contact centres and local Etihad offices charge a global service fee for new bookings, ticket changes and refund administration.

The following price ranges are applicable per ticket:

  • Booking Fee: $10 & up
  • Change Fee: $20 & up
  • Refund fee: $10 & up
  • No-show fee: $10 & up

You can also modify your booking through the Manage my Booking page.

Flight cancellation policy

If a flight is cancelled or significantly behind schedule to the point you miss a connecting flight operated by the airline on which you hold a confirmed reservation, Etihad shall, at your option, either:

  • Carry you and your baggage at the earliest opportunity on another of scheduled service on which space is available in the class in which you were originally booked without additional charge and, where necessary, extend the validity of your ticket; or
  • Within a reasonable period of time, re-route you and your baggage to the destination shown on your ticket by their own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare, charges and exceptional circumstances surcharges for the revised routing are lower than what you have
  • Give a refund which shall be equal to to the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid); or
  • If a portion of the ticket has been used, not less than the difference between the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) and the applicable fare calculated for travel between the points for which the ticket has been used.

Travel insurance

Travel Guard for Etihad Airways is underwritten by subsidiaries or affiliates of American International Group, Inc. (AIG) or third parties licensed to provide insurance in your country of residence.

They offer plans that include coverage for the following:

  • Tickets and Baggage
  • Flight cancellation
  • Baggage (delayed and damaged)
  • Medical and hospital treatment
  • Cash
  • Missed departures
  • Personal liability

FAQs regarding the plans are outlined here.


What amenities does Etihad offer?

In-flight entertainment
Food
Seating
Frequent Flyers
Lounges

In-flight entertainment

Etihad Airways offers a good array of in-flight entertainment options which can be viewed here.

Food

Award-winning in-flight chefs and food & beverage managers are recruited from restaurants around the world to create the menu for Etihad. The airline can also accommodate guests with special diets for religious or other medical reasons. You can request your meal when you are booking online, when you are modifying your booking online or directly through your travel agent.

Seating

As an Etihad Guest Gold member, if you make a booking at least 24 hours in advance, you will receive an Economy Class seat on the Etihad Airways flight of your choice – even if the flight is fully booked. You can upgrade to reserve a seat with more legroom for a small additional charge. The extra legroom seats are located in Economy Class exit rows (offered only on Etihad-operated flights).

Frequent Flyers

Etihad Airways offers a three-tiered frequent flyer program called Guest. For example, Gold members receive the following benefits:

  • Dedicated website with secure online account access
  • Exclusive Gold Tier Rewards and access to our dedicated Partner Network
  • Family Membership
  • Online redemption at our Reward Shop
  • Travel preferences recorded online
  • Wait list priority
  • Guaranteed Economy seat, if booked 24 hours in advance
  • Upgrades using miles
  • Lounge access
  • Excess baggage allowance
  • Excess baggage allowance (for bookings made on or after 14 September 2015)
  • Priority check-in and boarding
  • Fast-track immigration and baggage
  • Chauffeur Service
  • Earning Etihad Tier Miles / Segments
  • 3rd Party Nomination

For a full overview of benefits and to purchase a membership, click here.

Lounges

Certain frequent flyers can take advantage of complimentary worldwide lounge access. Learn more about the various lounges here.


How do I contact Wizz Air customer service?

Contact
Delayed, missing or damaged luggage
Compensation for baggage

Contact

Etihad Airways can be contacted using the numbers found here.

Delayed, missing or damaged luggage

In the event that you arrive at your destination without your checked baggage, in most cases the delayed baggage is located within 24 hours and can be delivered to your home, office or hotel if local customs regulations permit. If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will have been given a PIR. You can use the File Reference Number provided to trace your baggage online. In the event that baggage is considered to be lost then, the compensation will be in accordance with the Montreal Convention, where applicable.

You can trace your baggage via the Worldtracer site here.

If, on arrival, you find that your baggage has been damaged, you will need to file a damaged baggage report at the Etihad Airways baggage services desk before leaving the airport. If you have left the airport without reporting, you can notify the airline about your damaged bag or any other mishandling of your baggage online . Completed baggage claims submitted online are only accepted if you are in possession of a Property Irregularity Report (PIR), however, which will need to be obtained at the airport. Your Baggage Claims Department will process your claim if your bag has not been repatriated to you within 21 days from reporting your delayed baggage.

Here is the claim form.

Compensation for baggage

Etihad’s liability for damage to baggage is, as a rule, limited to 332 Special Drawing Rights (approximately $400 or equivalent in local currency) per passenger.

You may wish to make a special declaration of value before you fly or buy yourself insurance to cover instances where the actual value or replacement cost of the baggage exceeds this liability.

Where the Warsaw Convention applies to your carriage, note that the maximum amount of 17 Special Drawing Rights (approximately $20 or equivalent in local currency) per kilogram, or any higher sum agreed to by the airline, applies to baggage damage

Where the Montreal Convention applies to your carriage, the maximum amount of 1131 Special Drawing Rights (approximately $1800 or equivalent in local currency) per passenger, or any higher sum agreed to by the airline, applies to damage to both unchecked and checked baggage.

Etihad Airways Guide was last modified: January 5th, 2016 by Oonagh Shiel
Author: Oonagh Shiel (3400 posts)

Content Manager at Cheapflights whose travel life can be best summed up as BC (before children) and PC (post children). We only travel during the school holidays so short-haul trips and staycations are our specialities!