Singapore Airlines Guide

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Singapore Airlines was formed in 1947 and is the flag carrier of Singapore. It services around 64 international destinations from its main base in Changi Airport, and employs some 24,000 aviation professionals. It also operates the domestic subsidiaries Tigerair, Silkair and Scoot. The carrier is majority owned by the Singaporean government, and ranks among the top 10 carriers worldwide in terms of passengers carried.


What are my Singapore Airlines check-in options?

Mobile boarding passes & priority boarding
Priority boarding
Flying with children
Seating for babies and children
Unaccompanied children
Flying while pregnant
Senior fares
Group bookings
Disabled access
Pets & guide dogs

Mobile boarding passes & priority boarding

For most Singapore Airlines destinations, you can check in before you arrive at the airport, in every class of travel, by using the website or through the Singapore Airlines App. Online check-in opens 24 hours before your flight. Once you’re checked in, print your boarding pass or get a mobile boarding pass sent to your phone. Mobile check-in is available at most airports around the world.

You can check in online using this portal by entering your booking details ahead of your flight. You can choose to receive your boarding pass via SMS or Email, or print it ready to hand in at the check-in kiosk. Online and Mobile check-in are available from 48 hours to 2 hours before flight departure.

Priority boarding

Elite Gold Members of Singapore’s Krisflyer rewards program receive priority boarding.

Flying with children

Travelling with infants aged less than 48 hours is not permitted, and all children must be accompanied by a parent or guardian of at least 18 years of age. One adult may travel with two infants provided their ages allow one to use an approved child safety seat and the other an infant seatbelt. Note that infants (under 2 years at the time of travel) and children (2 to below 12 years at the time of travel) must travel with an accompanying adult.

Seating for babies and children

You can use approved car-type child safety seats and FAA-approved child harnesses on board Singapore Airlines flights. Child safety seats may be used for a child/infant under 3 years of age if the seat does not exceed the dimensions of the aircraft seat outlined as follows:

Child Safety Seat Size Restrictions
Cabin Class Maximum Area (Width x Depth in inches)*
Economy 17″ x 27″
Premium Economy 18″ x 31″
Business 19″ x 33″
First 36″ x 42″
Suite 23″ x 64″

There is also a limited number of bassinets available onboard on a first-come, first-served basis. It is recommended that you request one at the time of booking. The dimensions of the bassinet are 768 L x 298 W x 158 H (mm). Bassinets can support a maximum weight of 14kg.

Unaccompanied children

The Unaccompanied Minor service is offered to passengers aged from 5 to under 18 years of age, if an adult aged 18 years and above is not travelling with them on the same flight and cabin class. Children under the age of 5 are not permitted to travel alone. This service is mandatory for unaccompanied children aged 5 and under 12 years, and is optional for those aged 12 to under 18 years old. To organise the service, you will need to download and complete the UM Handling form and contact your local Singapore Airlines office.

Flying while pregnant

Singapore Airlines has a policy specifying the latest stage that pregnant women can take flights:

  • No later than the end of week 36 if pregnant with one baby; or
  • No later than the end of week 32 if pregnant with more than one child

A medical certificate is required for any pregnancy after the 28th week stage. This should include the following details:

  • Confirmation of a single or multiple pregnancy
  • Any complications
  • The estimated date of delivery
  • The date up to which the expectant mother is expected to be fit to travel
  • A statement that the expectant mother is in good health

Senior fares

Singapore Airlines offers ‘Companion fares’ specifically for seniors flying in Suites or First class from Zurich. Available to most destinations in Asia and the Southwest Pacific departing before 31 March, 2016. For further information or to make a booking, you will need to call 0900 88 18 18 or send them an email.

Group bookings

If you are planning to fly with a group and wish to be seated together, you can arrange bookings for 10 or more people by requesting a quote through a local Singapore Airlines rep. The following conditions apply:

  • Minimum group size: 10 passengers.
  • Ticketing is required 30 days before departure.
  • Cancellation after ticketing is USD100 per ticket.
  • All unused group space will be released 21 days prior to departure.

Note that the deposit amount is fixed year-round at USD50.00 per seat in Economy class and USD200.00 per seat in Business class.

Disabled access & wheelchairs

Singapore flights are all equipped with an on-board wheelchair that can be used to move between the seat and the lavatory. Wheelchairs are also available for use at all airport locations and airline staff can assist you with transportation from check-in to the boarding gate, making connections (if applicable) and from the aircraft to the arrivals hall at your destination. You will need to request this service when making your booking.

If you plan to bring your own wheelchair or mobility aids, note that the device’s carriage does not count towards your free baggage allowance. You are required to give at least 48 hours in advance of your flight regarding the make, model, weight and lowest collapsed height of your wheelchair if you plan to take it on your journey.

Pets & guide dogs

A service dog accompanying its owner can be accepted in the passenger cabin in any class. You will need to contact your local Singapore Airlines office in advance to make the necessary arrangements. If your itinerary involves other carriers, separate clearances must be obtained from those carriers prior to travel.

You also have to ensure that all government regulations and documentation requirements for the uplift, transit, and disembarkation airports are complied with. The service dog is regarded as unchecked baggage and will be carried without charge in addition to your free baggage allowance. The dog will not be occupying any seat and must not be seated in a location that would block escape routes in the event of an emergency.

You are required to provide moisture absorbent material that will be placed on the cabin floor underneath the dog at all times. The dog need not be muzzled and harnessed during the flight but a muzzle must be made available when required.


What are Singapore Airlines baggage allowance limits and fees?

Singapore Airlines hand luggage size
Singapore Airlines checked luggage size
Extra baggage charges
Musical and sport equipment

Singapore Airlines hand luggage size

Singapore Airlines structures its baggage allowance based on a passenger’s ticket class.

Singapore Airlines Hand Luggage RestrictionsCabin ClassAllowanceDimensionsSuites/First Class/Business ClassTwo pieces, 7kg per pieceSum of length, width and height of each piece not to exceed 115cmPremium Economy Class/Economy ClassOne piece, 7kg per pieceSum of length, width and height of each piece not to exceed 115cm

In addition to your free cabin baggage allowance, you may carry on board one of the articles listed below free of charge, subject to the country’s local requirement:

  • Handbag (40x30x10cm each)
  • Laptop in bag (40x30x10cm each)
  • Document bag (40x30x10cm each)
  • Camera / Camera bag
  • Overcoat
  • Umbrella
  • A walking stick, a pair of crutches and/or other prosthetic device
  • Infant food and amenities if the infant is travelling. The total weight of these items should not exceed 6kg

If the item exceeds the total dimension of 80cm (sum of length, width and height), it will be counted as part of your standard cabin baggage allowance. In this event, you will be required to check in either your cabin bag or the additional item. Note that if you plan to bring any liquids into the cabin, you can do so as long as they are stored in containers no bigger than 100ml and are carried in a clear, re-sealable plastic bags with maximum dimensions of 20 x 20cm. Each passenger can carry a maximum of 1000ml (e.g. 10 x 100ml).

Singapore Airlines checked luggage size

Depending on your route, your baggage allowance may be calculated by piece or weight. On routes that include stops in North or South America, your baggage allowance will be calculated by piece. You will be allowed a set number of items, each of which must weigh under a certain weight. For all other routes, your baggage will be calculated by weight. You will be allowed to take any number of items with a combined total weight under an amount determined by your route, class and Singapore Airlines KrisFlyer or Star Alliance status (where an extra 20kg is available).

For those travelling in areas where baggage is measured by weight, the following checked luggage restrictions apply:

  • First: 50kg
  • Business: 40kg
  • Premium Economy: 35kg
  • Economy: 30kg

The standard free baggage allowance for flights operating to or from the US or Brazil is determined for each single piece of luggage as follows:

Singapore Airlines Checked Baggage RestrictionsTo/FromFirst ClassBusiness ClassEconomy ClassesUS2 Pieces at 32kg each2 Pieces at 32kg each2 Pieces at 23kg eachBrazil2 Pieces at 32kg each2 Pieces at 32kg each2 Pieces at 32kg each

If you’d like to check in extra baggage beyond the limits, you can, but you’ll need to pay an extra baggage fee.

Extra baggage charges

For travel on Singapore Airlines to or from North and South America, the piece concept applies on the entire ticketed journey. Excess baggage will be charged at the point of baggage acceptance up to the tagged destination. If your journey involves a stopover, the excess baggage will be charged from the stopover point to the final destination at piece concept rates. Note that an excess baggage allowance can be pre-purchased online at up to 20% discounted rates. The current fees are listed for pre-purchased Excess Baggage.

Musical and sport equipment

Sports equipment is subject to the normal excess baggage charges outlined above if it exceeds your baggage allowance. Some items, such as canoes, may be subject to additional charges. An oversized musical instrument (eg. cello, guitars, etc.) can only be carried on-board if you purchase an extra seat to accommodate it. The musical instrument must travel in the same class as you. It will be placed on the floor and properly secured by seat belts to the seat frame.

The maximum allowable weight and dimension for instruments is:

  • Weight: 32 kg
  • Height: 50″
  • Width: 18″ (based on armrest to armrest seat width)

Items exceeding the 32kg limit must be referred to Singapore Airlines Cargo.


What additional fees does Singapore Airlines charge?

Booking fees
Flight change fees
Flight cancellation policy
Travel insurance

Booking fees

A service fee is chargeable for booking, ticketing and ticket change services provided by Singapore Airlines. For customers (including US customers) contacting Singapore Airlines in other countries, a service fee specific to the country (ranging from £6 – £100) will apply.

Flight change fees

A number of fares will require a fee for making changes, although this varies depending on membership in the KrisFlyer rewards program and its respective tier, as well as your fare type. An overview of KrisFlyer related fees can be viewed here. Other fees related to cancellation, as well as name change or departure point change are outlined in the terms and conditions of your ticket.

Flight cancellation policy

Singapore Airlines follows the refund policy that if a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used. If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used.

Travel insurance

Singapore Airlines offers a travel insurance policy from certain departure countries.

Click on the link to see the policy relevant to each county:


What are Singapore Airlines most popular routes?

Flights from London to Bangkok
Flights from the UK to New Zealand


What amenities does Singapore Airlines offer?

In-flight entertainment
Food
Seating
Frequent Flyers
Lounges

In-flight entertainment

Singapore Airlines’s latest in-flight entertainment can be viewed here.

Food

In-flight meals and drinks are free on-board Singapore Airlines flights.

Seating

If you are travelling in Suites, First Class or Business Class, you can request a specific seat from the time of booking up to 48 hours before flight departure. If you are travelling in Economy Class, you can also request for a specific seat if you have purchased your ticket through the Singapore Airline’s website. The charges for preferred seats are levied based on four bands starting from £12 – £60.

The seat pitch on Singapore Airlines flights are as follows:

  • 81cm (32in) in Economy
  • 147cm (58in) in Business Class
  • 200cm (78in) in First Class suites (on the A380), & lie-flat beds

Frequent Flyers

Singapore Airlines offers the three-tiered KrisFlyer Frequent Flyer program. You earn miles when you fly on Singapore Airlines, SilkAir or any of the airline’s partners in the Star Alliance network, or when you stay, charge, call, book, drive or shop with their network of over 170 global non-airline partners.

Some example benefits for Elite Gold members include:

  • Priority reservation wait-list
  • Star Alliance Gold lounge access
  • Priority baggage handling
  • Increased check-in baggage allowance
  • Priority boardingTo become a member, click here.

Lounges

You can access Singapore Airline lounges at Changi Airport if you are a Suites, First or Business Class passenger, or a PPS Club member departing on Singapore Airlines operated flights. In addition to the Airport’s SilverKris Lounges, eligible passengers may also access affiliated partner and Star Alliance airline partner-operated lounges around the world. Find a lounge with the STAR Alliance Lounge Finder tool.


How do I contact Singapore Airlines customer service?

Contact
Delayed, missing or damaged luggage
Compensation for baggage

Contact

Singapore Airlines can be contacted using the international numbers found here.

Delayed, missing or damaged luggage

If your luggage is lost or delayed on a flight, you will need to report it within the baggage reclaim area at the airport by filling out a Property Irregularity Report (PIR). Once submitted, you will receive a 10-character reference number that you can use to monitor the progress of the tracing procedure via the baggage tracing tool online. Damage to checked baggage must be reported to Singapore Airlines within 7 days from the date of receiving your bag (if you do not do so in the airport on the day of arrival).

You will need to provide the following:

  • Contact details
  • Flight and baggage tag details
  • Description/Evidence of the damage

Compensation for baggage

Once the PIR is completed, Singapore Airlines’ liability is limited to approximately $400 per person in respect to the destruction, damage or loss to your unchecked baggage or $20 per kilo for checked baggage in regions where the Warsaw Convention applies. Where the Montreal Convention applies, the liability is 1,131 SDRs (approximately US$1436) per passenger, or any higher sum agreed, to damage to both unchecked and checked baggage. Note that they do not assume liability for normal wear and tear to baggage.

Singapore Airlines Guide was last modified: January 4th, 2016 by Victoria Elizabeth
Author: Victoria Elizabeth (20 posts)