Passengers who have missed their connecting flight at Amsterdam Schiphol Airport can now pick up a boarding pass for a new flight using one of the self-service transfer kiosks.
KLM, a subsidiary of Air France-KLM, has become the first airline in Europe to introduce the kiosks as well as the first in the world to operate the service on intercontinental flights.
Positioned at the E-pier at Schiphol, the kiosks allow transfer passengers to print a replacement boarding pass and avoid the queues at the transfer desk, in the unfortunate circumstances of missing a flight.
The plan for 2007 is that the kiosks will be introduced throughout the airport, as more and more airlines benefit from the innovative service. There will also be an opportunity for those eligible for service recovery packages to pick these up from the kiosks, in an attempt to dramatically improve customer experience.
KLM has also announced that it will soon establish a telephone link to its call centre, which passengers will be encouraged to use when alternative flights are not found to be suitable. There are also plans to employ ground staff who will offer personal help when the kiosks are unable to solve the problems.
In allegiance with Air France, KLM now offers routes to more than 250 destinations, for both passengers and airfreight shippers. The carrier operates a number of routes between London and Amsterdam, with flights from Gatwick, Heathrow and London City Airport.
