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How can we help?

Questions about Bookings

  • I didn't get a confirmation email for my booking. What should I do?

    First, check your junk folder. If it's not hiding in there and you still haven't received an email after 24 hours, you'll need to contact your airline or travel agent. Because Cheapflights doesn't take bookings or payments we don't have access to your booking details.

  • How can I change or cancel my booking?

    You'll need to contact the airline or travel agent you booked with. Because we're not a travel agent we don't have access to your booking details.

  • I don't know who I booked my flights with. How do I find out?

    The company you booked with should appear on your booking confirmation. If you don't have the confirmation we recommend checking your bank or credit card statement to see who processed your payment.

  • I'm not sure if my booking went through. How do I find out?

    Don't try to book again - you could end up with two bookings. Go ahead and contact the company you booked with directly to confirm if the transaction was successful.

  • Is hold baggage included in the prices shown?

    Prices online are usually for flight fares only but they will include mandatory fees such as airport and fuel taxes. Hold baggage is often an extra cost. You would need to check the baggage price and allowance on the airline/agents site and add this on as you go through the booking process.

Questions about Searching

  • Can you help me with a flight quote?

    Because Cheapflights isn't a travel agent, we can't offer tailored quotes. But you can use our search, including our filters, to find the best value flight for you.

    You can also sign up for our newsletter to find out about travel deals and sales when they happen.

  • How do I search for flights for a large group?

    At the moment, our search can't take on the task of finding multiple flights at once. If you're looking to book travel for a large group we recommend searching for an individual flight first. Once you've found your perfect flight, contact the company directly to get a quote for a large group. Don't forget to tell them we sent you.

  • How do I search for a multi-stop trip?

    Right now, our search can't look for multiple destinations in one go. We recommend searching for an individual flight first. Once you've found your perfect flight, contact the company directly to get a quote for adding stops in multiple destinations.

Questions about Price

  • What's included in the price shown?

    The prices you see on Cheapflights should include all mandatory fees. However you'll need to check non-mandatory fees such as seat allocation, baggage and meals before you book your flight with your chosen airline or travel agent. These fees normally show up as you go through the process of booking and paying for your flight.

  • Is hold baggage included in the prices shown?

    Prices online are usually for flight fares only but they will include mandatory fees such as airport and fuel taxes. Hold baggage is often an extra cost. You would need to check the baggage price and allowance on the airline/agents site and add this on as you go through the booking process.

  • Can I trust the partners on your site?

    We vet all the partners you see. This helps us ensure all partners meet our users' expectations. If you have any questions or concerns about a partner please get in touch with us.

Cheapflights is not a travel agent and does not sell tickets directly; we are a travel comparison website dedicated to bringing you the best deals.
Once you have found what you are looking for we direct you to the relevant company to make your booking.

If you have already booked a flight via this site and you wish to query something or change your travel arrangements, you should contact the firm (usually an airline or travel agent) with which you ultimately booked and paid for your holiday.

If you work for the media and want to get in touch with us, please see our press enquiries page.

We welcome your comments and encourage you to send us suggestions, recommendations and feedback.

Your personal details will only be used to reply to you.

If you prefer to write to us, please contact us at the following address:

Content Editor
Momondo Group Ltd.
One Alfred Place
London
WC1E 7EB
United Kingdom
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