Lexus Hires in Calgary

It was nothing about Avis. I am only disappointed about Kayak. I selected airport pick up. After I waited a long long time, i was like 45mins to pick up my car. I was informed that I went to a wrong location. I do request pick up in airport but….. at that time is 3:48. Your receipt showed that the shop will close at 4:00. i took a taxi and tried to get the car. When I came to the shop it showed that the operation hour close at 5pm. I am very angry and disappointed what Kayak information. I cannot receive all the right information from Kayak.

Quick, efficient. Great.

First time using Kayak to rent Avis that I have rented with before. The front staff were very good to deal with as I watched them deal with other customers while waiting and my experience was no different. Other than the truck I rented having 'limited' km's it was new, clean and had no issues. I had to rent due to my own vehicle not being long distance worthy for a trip to visit family on long weekend. Unexpected extra money out of pocket but overall experience with Kayak and Avis went well.

It was ok… they upgraded me to a nicer car😊

We called prior to pickup to notify our flight was delayed to make sure they wouldn’t give our car away. They wanted to cancel and rebook the reservation. They canceled but then could not get a car because there were none available. We had to go with another company and had to pay double what our reservation was with kayak. Not happy with this experience. Also they refund was $100 less than what we paid. Will now have to fight with Hertz to fight for $ back. Not happy at all

The pre-damages which were on the car which you signed for was there, you afterwards claim was made by us

Everything went smoothly with easy pick up and drop off. The only issue we had was with the brakes after the 3rd day. They were making a thumping noise when we applied them going down steep inclines in the rockies and the steering wheel was vibrating. I was told by a mechanic that the issue was probably a warped rotor so he advised us to not ride the brakes going down a steep hill and to use them moderately.

Everything was wonderful, but car rental prices are bananas right now.

Agent at rental location was extremely helpful. Jeep was very clean and the perfect vehicle for our time in Banff