I made a reservation one month before my trip. On the day of my reservation I showed up to pick up my car and the two gentlemen working informed me that they did not have a car for me to use. Zero effort was made to provide an explanation or a solution. Over and over again they simply said they did not have enough cars and there was nothing they could do. So I had to make a different reservation with another company last minute. In the end I never got a car from Hertz. And they did not provide me with a refund. Will never book with hertz again.