easyJet, one of the pioneering cheap airlines, has been given a Bronze award in Mumsnet’s Family Friendly Programme Awards.
The awards, held for the first time this year, recognise the innovations and efforts of companies working to make life easier for families – both as customers and employees.
easyJet was the only airline to receive recognition at the awards.
“easyJet is passionate about making travel easy and affordable for our customers and, as a mother myself, I know travelling with a young family is not without its challenges,” said Lisa Burger, easyJet’s Head of Customer Experience.
“A large proportion of our passengers are families, so we are committed to enhancing what we offer them in order to become the number one choice for families travelling throughout Europe.
“This award from Mumsnet is testament to the efforts our staff have made to date and we aim to continue to improve on this in the coming months.”
easyJet plans to take a number of steps to further enhance the travel experience for families. These include undertaking a full review of its family experience; introducing a customer charter to fully define its service commitments; and create a Travelling with Families Question and Answer pack to help its customers.
The airline will also make efforts to board families faster, so they can sit together during the flight, and will hold regular focus groups to listen to feedback from families about its service.
“Our Family Friendly awards mean companies can be loud and proud about their family friendly policies and credentials and parents can recognise the companies that are listening and improving,” said Mumsnet CEO and Co-founder Justine Roberts.
“Companies big and small are realising that being Family Friendly isn’t just an optional extra – it makes good business sense.”
easyJet operates Europe’s largest air transport network, flying to 129 airports in 29 countries, and recently announced a new Manchester-Belfast route, flying twice daily.