Cheap Car Hire in Church Hill North, Richmond from £38

Great

The customer service at the pickup counter was great the representative was very friendly and helpful

The staff member inside the airport terminal was extremely friendly and personable. Love people who do their job with joy. Both the check-in and return were quick, easy, and efficient. This was actually my 3rd time renting from Budget in 1 week's time. Due to their customer service, efficiency, and newer, quality cars, I stuck with them when I needed to rent a car. I'll continue to favor Budget whenever I'm in need of a rental.

The car was clean, but not in the best condition with scratches upon pick up and what look like cigarette burn holes in the two front seats, etc.

It was difficult to find in the airport, I was lied to about the deposit and given the run around when it was time for my refund. I wouldnt suggest going there and if you do make sure you have about $300 extra dollars more than the cost of your rental even though I was told it was $200 for the deposit. Good luck!

Really bad experience. The check in line at the Payless desk at Richmond Airport took close to 45 minutes as there was only one agent working most of the time despite having 20+ people on line. Once I finally got my car the interiors smelled of stale cigarette smoke and my car seat was still wet as it wasn't properly dried after the last cleaning. The agents working on the premise were extremely polite and friendly but they are under staffed and put in a very difficult situation. Senior management is setting them up for failure and it's not fair.