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The office was closed before scheduled, so we couldn't return the car accordingly.

Fast check in. Faster return. Rude staff at check in at 1324 Arch Street in Philadelphia.

Shockingly bad cleanliness. Had to try and clean car myself, but was so dirty that I didn’t want to touch any buttons in the car and th sort on the seats marked my clothing. Tried to return the car to the next Avis/budget branch a few miles down the road, but they had no stock, so had to clean it as best as possible and continue. Never using this brand again.

We’ve rented a lot of cars while traveling and this was easily the most stressful and strange experience. We paid for a premium luxury SUV and they brought out the dirtiest, oldest rental car we’ve ever seen. 81K miles on the clock and showed every one of them. They then tried to put us in a small sedan - there are four of us and we had four suitcases … So they said we could take a Ford Explorer. We said that was fine but we’d like the difference in cost refunded as it would have been $100 cheaper to rent that one. They said they couldn’t do that. Finally, they found us a premium luxury SUV that was (mostly) clean. Just a really bizarre experience and they kept saying there was nothing they could do, until we said we’d like to cancel and we’d walk down to another rental company. What should have taken 15 minutes ended up being an hour and a half. Totally put us off ever renting from Budget again.

There were coffee spills and a small bag of trash in the car. It was obvious they relied on the previous renters to do the cleaning. It seems like the staff didn't check the car before my use. The car was fine, the gas was full and there was no damage to the vehicle, but it could have been cleaned better and it also had the scent of cigarettes.

Line to pickup was a disaster. For awhile no one was even at the counter despite a line of 20+. System to get cars was very inefficient so each person getting their car took way longer than it should. Do not blame the counter representatives who did the best they could, but everything was poorly organized and poorly run.

Unable to cancel reservation online or on the phone.

Please let people know about after-hours drop-off location. I didn't know I would be dropping off after hours and didn't realize that it was at a different location. Then the email they said to use to tell them I dropped off the car didn't work. I called to let them know. The rep said she would confirm but never did.

Car was very dirty inside and out and could tell it had been smoked in.

They didn’t have our vehicle so we had to PAY for an upgrade to fit our family. The lady we dealt with was rude as heck. The upgrade we paid for was dirty with food and mold in the cup holders. NEVER AGAIN!

So bad!!!

Long wait to get car. Had to extend my rental and it was expensive and customer service was bad

I booked a car rental, only to show up and have them tell me they didn't have a car available. So I spent money on an Uber to and from the location for no reason.