Find SUV hires in Boston

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Everything was great - speedy, clean! Just wish you didn’t need to take shuttle bus to/from airport but that is a Logan issue.

Friendly and knowledgeable staff. Short line at the airport. No surprises or hidden fees.

very convenient - at check-in, options were clearly explained, and drop-off was quick and easy. Everybody was pleasant and efficient.

Didn't have the car I reserved. Tried to give me an absurdly large car, then too small a car, before I get anything remotely close to what was ordered. Billed for all sorts of extras - which added up to more than the original hire.

Sent me to a car rental place that was closed

Line was way too long, longest of all the car rentals, staff was sick and sneezing on me, the car was dirty inside and out.

Had to cancel due to a hurricane less than 24 hours before pickup and lost the ENTIRE $194. I will never rent through Kayak agtand never prepay a rental again

I made a rsvp for 11am but when arrived at 1050am there was a wait of 2 guests in front of me and a single clerk who informed me that they had no cars to rent. He said they are working to get cars but it will take about 20 min. I asked one of the guests who was there before me how long they have been waiting, and they said over an hour. Since i had luggage with me and more customers continued to arrive for vehicles that weren’t there, there was no room for me to stay in the lobby, so i waited outside where it drizzled rain on me and my belongings the entire time. After an hour of waiting I was called in to finalize the rental. I told the clerk that I was expected in NYC at a certain time and now will be late since I am over an hour past schedule, and asked if he can do anything to make up for the delay. He said he will be discounting the rental due to the issues but didn’t give me any discount. I told him I needed to add a driver, when he said he will give me the additional driver at no charge … a $16 savings. If I hadn’t had the additional driver I do not think a discount would’ve been given. I then had to wait an additional 20 min for them to “check on the car”. The car had several large scratches, all tire rims were badly dented, and the trunk couldn’t open with the key fob. This experience was not a good one and after the long wait in the rain, I was over 1.5 hours late departing Boston. I will think twice before using Hertz again.

They claimed they did not have the size SUV we reserved available, yet there were a number of them sitting under "reserved" signs across the lot. They tried to give us a significantly smaller SUV saying that was all they had. In addition, the staff were rude and unhelpful. Three customer service people sat at their desks with no line at the lot while a line 20 people deep was upstairs. When I asked the "customer service" desk at the lot to add my Hertz gold info to my rental, they said I had to wait in line upstairs. This is not the first rude and unhelpful episode I've had at the Boston Hertz site. They made no effort to remedy the situation to find an SUV near the size of the Yukon we reserved. We left and had a great customer service experience at Dollar instead. This Hertz location consistently offers an appalling customer service experience.

This is a satellite location unfortunately our vehicle was not available on day of pickup. The staff there was extremely difficult to deal with over the phone so we decided to drive to the location and speak in person. We were notified as we pulled into the parking lot that our vehicle was available for us so we had to wait 20 minutes for it to be ready. We received our vehicle dirty inside and outside. So filthy we had to detail the vehicle ourselves after already being delayed by an hour. The filthy condition of the vehicle was and is unacceptable, unhygienic, and disgraceful the management of this location needs to do better in all areas from customer service to serving their customers with a spirit of excellence! It’s important how you treat people.

After waiting in line for 3 hours to get the car, it was full of dirty napkins and had no gas. After pointing this out, the manager had to leave with the car to fill it before returning with it again, still full of dirty fast food napkins from the previous renter.

clean the car before rent it

The pick up was a real ordeal. I don’t think I would want to go through that again.

At both pickup and drop off in the parking garage, they appear to be understaffed. I had to look for someone to tell me which cars I could choose from and at drop off, no clear instructions were given. There were other people arriving at the same time as me, so it was not a case of only one customer.

The car was not ready on time. The waiting line was many hundreds of meters long.

We specifically indicated we wanted a gas car. I didn’t know it was an e-car. I’ve never been in one until the next day when my son arrived and told me. We were on such a tight schedule to return the car and charging to get an almost full charge took 1 hour and 15 minutes. I NEVER would have rented that car had I known. Now we will probably be charged an absurd amount of money for a not full charge. Frustrating!!!!

Car was very dirty outside, website will trick you in to getting a full EV and at the front desk will charge upgrades in order to get a gas car.

Nothing, long queue at Thrifty as no one at Dollar desk, no combustions cars left only option was Electric,issued 2 ferries toy destination due to long wait to collect vehicle and extras cost me an additional 355 dollars, a total rip off

The staff was very friendly and helpful. Excellent car and excellent service

The car was reserved and when we arrived they stated they did not have the car we reserved. They only had upgrades and made us pay $125 extra plus tax because they didn’t have what we reserved. It was such a scam and we should not have had to pay all that extra money if they failed to have what we reserved. I will NEVER use them again.

It was my first time renting from Sixt, and was hesitant since I never heard of them. I'm a past Zipper (zipcar) and unsubscribe due to high price. Discovered this brand when the other brands were out and/or low on cars due to pandemic. I was extremely pleased with the customer service at the registration/pick-up desk, and the cleanliness of the work. Honestly, it smelled like a fresh-out-of-the-lot car and superbly clean! The major feedback would be - HAVE A CUSTOMER SERVICE LINE & EMAIL. I had a question and couldn't find any phone number or email on your website. That's completely unacceptable in this day and age.