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My flight was cancelled and I was not able to get to the location. I tried to email and cancel the reservation but still haven’t seen a reply.

If the vehicle chosen can be guaranteed as opposed to changing the selection based on availability. It beats the purpose of giving the customer a choice to make.

The problem was with Kayak. I asked to book a car at LAX and it was booked miles away at Venice Beach. I went through all the stress of lugging my suitcases and trying to find the shuttle, only to get to the LAX site and be told I'd have to pay to change my reservation or take a taxi to Venice Beach. You should be reimbursing me $60 for the two taxis I had to take back and forth. Also, you should give specific instructions about where to get the shuttle. You didn't give any. I was out in traffic trying to find the shuttle. Sixt is very hard to get to by phone! It was also hard to hear and the man had a thick accent and wasn't specific enough about how to get from the door from Southwest to the correct " purple" column. A lot of difficulty and stress. Thank you.

The smoothing renting experience i had in LA

We waited for more than 45 minutes to get the airport shuttle to Midway, and finally gave up and instead took the bus to Uber/Lyft and paid for a ride to Midway. Then we waited more than 1 hour in line to get to the counter. On the return, we couldn’t get the door for refueling open to gas up. We called and went to two separate gas stations after they called back. The their instructions didn’t work. Waiting for the shuttle bus was again problematic because it never came, so we ended up taking the shuttle from an adjoining hotel. Needless to say, we almost missed our flight home.

Everything was great

I’m still in contact with them as I’ve been overcharged

The price i got from the web page ended being over 50% more, it took about an hour to get the car and they assigned me a car tha was already assigned to another person, and they took like 20more minutes to finally assign me one. The people on the counter do not explain all the charges

Smooth transaction from start to finish. Great price too

I asked for self fueling on return. I filled it up to the top of the tank and saw later I was charged for 6 gallons at 14$/gallon on my receipt. An absolute rip off ! never with Hertz again !

Their computer ststem redirected my LAX reservation to Northridge, CA.

Order was cancelled and I didn’t know until I got there. Person tried to text me but it didn’t go through. I should have been notified via email or other ways. Shouldn’t have been able to book it in the first place

Hi The rental car we hired the steering wheel has a vibration at 60mph, which made the journey very uncomfortable and not enjoyable at all. Based on this, I would appreciate a full refund due to the discomfort of the entire trip. I look forward to hearing back from you. Kind regards Darcy Brown

It was excellent and I would not hesitate to recommend you to my friends

It was the worst vacation related experience ever! After waiting a 1/2 an hour for a Budget bus at LAX we tried to hail one down only to have the empty Budget bus accelerate away from us. After another 5 minutes of waiting we tried to get another bus’s attention as it tried to evade us, again it was empty, I jumped toward it and it stopped. The Budget bus driver yelled at me for jumping in the street and then proceeded to load everyone on the bus then he got into argument with a traffic police officer. Then he got in the bus and finally we thought we were on our way. Keep in mind this is about 35 minutes of waiting at the curb at the American terminal at LAX at 9:30 PM. But no. For some inexplicable reason the Budget bus driver got out of his seat and ran out of the bus and restarted the argument with the traffic officer. He started pushing the officer around and then jumped back in the bus and said the officer assaulted him. From were I was sitting it seemed like the opposite really happened. Then he announced that a supervisor was needed. More waiting as he called on the radio for a supervisor. After that he went back outside and argued with now a congregation of officers. I called the local Budget office and told them what happened and to send another bus asap. I urged the others, there were about a dozen of us to do the same. Then my wife spotted another Budget bus. I ran outside and flagged it down. Afterwards all of us got on the bus and we were finally on way to get our Budget rental car. Luckily there was no line to get the car because apparently for what ever reason the buses were not picking up renters at the terminals. I will never rent from Budget again. And I urge everyone not to consider Budget for their rental needs especially at LAX .

Do not rent a car with this company. At pickup, the salesman used deceptive sale tactics and added charges to my account without confirming the charges. He processed the payment before confirming the total charges. The morning after drop off, I was charged an additional $127.00 with no explanation. I am still trying to connect with their customer service to determine why I was charged this.

It was easy to get the car and go after the paperwork. Very easy drop off procedure.