Jaguar Hires in Tampa

My rental was suppose to be at Tampa airport, But upon arrival, Hertz apprised me it was at its North Tampa location. There was no mention in my itinerary of North Tampa. To resolve, I had to pay current rate of $400 vs. $200 I orriginally contracted in February.

The check in staff was grumpy and not very helpful.or friendly at both the main desk and the garage desk

The Hertz rental location manager did not have my vehicle ready and available for me at my scheduled time and then proceeded to blame my frustration on my being 30 minutes late past my scheduled pickup time, which was kind of an odd excuse for why my rental was not ready or available. An hour later, the rental vehicle arrived on the lot in horrible shape (dirty on the outside and a complete mess on the inside). The story from the store manager was that the vehicle needed an oil change and that's why it was not on the lot. So, I drove away in my filthy late vehicle that I had prepaid for about 3 weeks prior. The most intriguing part of my Hertz rental experience was when the Hertz rental location manager arrived at my home un-announced and un-invited about 2 hours after I picked up the rental vehicle and told me it was an emergency that the prior renter had left something inside the vehicle. I was flustered not only at the fact that this manager had decided to show up without my knowledge or consent, but also because I was still working and on a phone call so I wanted to just make him leave. At this point, my children had already put some of their bags into the rental vehicle as we were about to depart on our road trip within the next hour. So, as I allowed the Hertz manager to search for this mystery item I noticed that he was being extremely guarded and not sharing what he was looking for. I understood why when he located the item and tried to hide it from me... It was a GUN. A pistol inside the rental vehicle right next to where my kids would be sitting. I was so amazingly upset, angry, frustrated and utterly dumbfounded that I just wanted him to leave. I reported all of this experience and information to Hertz and I am still awaiting an apology, a confirmation, some form of compensatory value but most importantly an explanation as to how this happened and how they will ensure that it never happens again!! I have contacted Hertz multiple times through social media, by phone, by email, but every response has been "we are looking into it". Unless something unexpected happens, I fully expect to ignore me unless legally forced to do something. I would probably try and avoid a company like this - especially because they are just coming off of a massive lawsuit settlement where they falsely claimed renters had stolen their rental vehicles and had them arrested!! What a great company! Avoid Hertz. You'll be happier.

We stood in line at the Budget counter in the Tampa airport for almost 45 minutes to learn our reservation was not at the airport, it was offsite and the office had closed. This was incredibly disappointing and inconvenient as I was traveling with my mother i. Law who required a wheelchair. They were able to get me a car but it cost almost 4 times as much. Bye bye Kayak

I waited over 2 hrs in line for my rental. While the rental was still in my possession I get a an email stating that I was a no show and my card has been charged $50

Do not rent from this company or its affiliates. Major staffing shortages and mismanagement causing huge delays over 3 hours at most airports

Where do I start with this review first off our flight was delayed 7 hours from Detroit. So I call Nextcar in Tampa to notify them about my situation they said no problem it’s out of your hands. so that being said when we finally arrive in Tampa and get our luggage it’s about 7:40pm so me, my wife and my twin toddlers are in a mad scramble to get to Nextcar, we get there at 7:50pm the female worker asks me for my reservation number i give her every single number I was emailed, I give her my Drivers license, i show her my own insurance slip only for her to say oh you don’t have the Nextcar confirmation number nothing I can do for you, you’re going to have to contact the 3rd party (kayak/Rentalcars.com) and we close at 8:00pm and I’m going home. 7:59 comes she stops helping and walks off in the back only to leave me and my family stranded there! she had zero compassion not even willing to try and look it up. I ended up having to call my cousin 2 hours away to pick us up. I’m absolutely disgusted with Nextcar! so do yourself a favour do not book with them if you find yourself in this situation they couldn’t give 2 f$&ks about there customers because god forbid they have to work 10 minutes after 8:00pm

I liked the decent pricing but when we got a flat due to a nail in the tire it was “my responsibility” because I drove it off the lot. I understand the policy but the workers literally did not care and didn’t even try to make the situation better, they just kept saying “sorry”

Slow line, required extra insurance that would have cost hundreds and made price uncompetitive. Poor experience.