Staff was super helpful, but he was the only person at the location working (working front desk as well as sanitizing each vehicle). We weren't able to leave with the rental until almost 2 hours late. Also, we were not able to add the extra driver even though we had the driver's license along (as indicated in the instructions in our confirmation email. This was hugely inconvenient as we were traveling through the night with infants and needed to have more drivers for safety reasons.
The instructions for adding additional drivers should be clearly indicated in the confirmation email and the staff at locations should be trained in the procedures. Also, locations should have back up staff to call when they know it will be a busy day due to the pre-reserved vehicles.