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Reserved a small 34$/day car from pickup in downtown Cleveland. Had to Uber there to have them tell me all they had were Escalades for 150$/day. Then I had to Uber home with no time to go to another location to pick up a different car. Waste of time, terrible service once I got to the location. Will never go through Hertz.

So glad to have a Prius, thank you!

Car wasn’t clean on arrival . They had to take it back and run it through the car wash + vacuum.

The people that took care of me at the rental location were awesome

Alamo never lets me down.

It was good experience and quick pick up and drop off. The only thing is the first car assign to us had flat tire but quickly switched it to a different one.

Very poor customer service. I reserved a pickup truck and was given a small SUV when there were many trucks in the lot. The staff member did not greet or communicate verbally with me during the interaction. More than a little off putting but I didn't complain. My reservation had been made months ahead of time so when I realized I had been given the wrong vehicle, I went back to the staff member who then gave me keys to one of the many trucks, though again, this was done without her saying a word. All I did was walk up and say 'hello' in a friendly manner. Not at all a good experience. I feel like if she saw my reservation and didn't want to give me a truck before I went out in the pouring rain to find an SUV, then she should have mentioned it?

Car rental counter person was amazing. I did not catch her name but she has a heart tattoo on her throat. There was a short wait for a car so she upgraded me. Thank you!!!

Rocky at pick up was very friendly and professional.