Find SUV hires in Kansas City

When I got to Hertz MCI there was no cars available and no employees. I was forced to take an Uber to my room.

I originally booked a one-way rental car that was supposed to have been picked up from downtown location. However the agency called and cancelled my reservation the night prior to pick up. I was left to find another vehicle on my own —— at a much higher rate $$$. This was very inconsiderate on the part of Hertz.

Quick and easy pick up and drop off. very friendly and professional staff. Car was clean and reliable and had everything we were looking for.

When I picked up the vehicle, the one they gave me first was already booked for another customer, so I had to turn back around from the exit gate to take the car back, explain the issue, have them find me a different car, and then move my items and family into another car. I was also frustrated that they seemed to have no info from my online booking other than my name and time and I had to fill out some of the info all over again. I also was asked about insurance when I had already purchased protection. All-around, it was very frustrating. I do want to note that the drop-off was easy and they did save me the hassle of taking the shuttle back because the employee checking us in drove us to the airport dropp-off. That was a nice touch.

I wasn't able to go thru with my rental because i didn't have a major credit card and it was never told to me that they did not accept chime credit cards, so I wasted an entire trip to the location all for nothing.

When I got my car in KC and started it up I got a low tire pressure warning on the passenger’s side rear tire (6 psi). They exchanged the car for me without a problem but the next car had a former driver’s rental contract still in the car. Seems to me the cars are not being inspected/cleaned very well before sending them out again?

Love the app and how easy pick up and drop off was!

Made me phone home to get a copy of my insurance card or pay an additional $40