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Satisfied with everything !

We are being charged 500 dollars for road hazard damage to windshield of the rental car. We paid extra per day and was told it was an insurance that took care of the little things that could go wrong. I asked if that was like road hazards and he said yes. When we turned the car in we told them about the dings on the windshield and that they caused by a passing semi truck,,,,,,road hazard. We were told not to worry that it was road hazard and we wouldn’t be charged for it. Then we get charged!!!!

Budget worked perfectly. Kayak's service is terrible! We specified insurance in the order, but it was not included in the order!! We are disappointed

The people were great at pickup and drop off. However, the car itself lacked a bit to be desired. First, the interior windshield had not been cleaned, which made for a dangerous glare at night, particularly on the dark mountain roads near Palm Springs. Second, the turn signals seemed broken. They turned on but did not automatically turn off after completing the turn. I had to manually turn off the turn signals after every turn. Third, about halfway through the trip, a warning light came on that said “Change oil soon.” Otherwise the car drove fine. Just thought you’d want to add those types of checks to your checklist before sending a car back out into service. Thanks.

When I booked this car on Kayak I assumed it was an airport pickup. It was actually for an independent, offsite company by a mile and a half. I stood in line for 50 minutes at the airport only to find this out. It was a quick and easy trip to the offsite location. Make sure you know where you are picking up the car, it wasn't obvious when making the reservation on Kayak.

Super easy. Thanks!

I haven’t received my receipt for the return yet. I returned the car yesterday and they promised to email my receipt. None received as yet???

The whole process was simple and the service was perfect!!

Experience was mostly good. But there is no way to follow up with the local desk and the text they send saying to text back if you need anything doesn’t appear to be monitored which defeats the point. Left a jacket at the service desk and wasn’t able to ever contact them to let them know prior to us returning the vehicle a weak later. Glad we didn’t need anything else.

Quick, painless, and complete! All of the parts of reserving, picking up, were as easy and wonderful as the 15-person van itself!

I was able to book a reservation and while I was en route to pick it up they called and said they didn’t have a car. Seinfeld episode.

Great customer service and everything went smooth and easy. Thank you, -T

It was fast

Pick up at PSP was a disaster. Long lines / wait for our vehicle. 1 hour +