Subaru Hires in Tampa

Very quick

We got a nice car. It was able to carry 6 large suitcases.

Handed off to Qeek by Kayak? Impossible to navigate the Qeek website and they changed my pickup point from the requested Tampa Airport location to Downtown (although Qeek would not admit they made this change). Therefore, canceled the whole booking and rebooked through Expedia, but still with Sixt. Kayak retained my booking deposit, so will never use Kayak (Qeek whatever) again! Very short-term business outlook in the way you "use" your customers. Will be interested to see if these surveys serve ANY purpose. Already interesting to see that Kayak doesn't seem to realize rental was canceled.....as you're sending me this survey.

My rental was suppose to be at Tampa airport, But upon arrival, Hertz apprised me it was at its North Tampa location. There was no mention in my itinerary of North Tampa. To resolve, I had to pay current rate of $400 vs. $200 I orriginally contracted in February.

The check in staff was grumpy and not very helpful.or friendly at both the main desk and the garage desk

The Hertz rental location manager did not have my vehicle ready and available for me at my scheduled time and then proceeded to blame my frustration on my being 30 minutes late past my scheduled pickup time, which was kind of an odd excuse for why my rental was not ready or available. An hour later, the rental vehicle arrived on the lot in horrible shape (dirty on the outside and a complete mess on the inside). The story from the store manager was that the vehicle needed an oil change and that's why it was not on the lot. So, I drove away in my filthy late vehicle that I had prepaid for about 3 weeks prior. The most intriguing part of my Hertz rental experience was when the Hertz rental location manager arrived at my home un-announced and un-invited about 2 hours after I picked up the rental vehicle and told me it was an emergency that the prior renter had left something inside the vehicle. I was flustered not only at the fact that this manager had decided to show up without my knowledge or consent, but also because I was still working and on a phone call so I wanted to just make him leave. At this point, my children had already put some of their bags into the rental vehicle as we were about to depart on our road trip within the next hour. So, as I allowed the Hertz manager to search for this mystery item I noticed that he was being extremely guarded and not sharing what he was looking for. I understood why when he located the item and tried to hide it from me... It was a GUN. A pistol inside the rental vehicle right next to where my kids would be sitting. I was so amazingly upset, angry, frustrated and utterly dumbfounded that I just wanted him to leave. I reported all of this experience and information to Hertz and I am still awaiting an apology, a confirmation, some form of compensatory value but most importantly an explanation as to how this happened and how they will ensure that it never happens again!! I have contacted Hertz multiple times through social media, by phone, by email, but every response has been "we are looking into it". Unless something unexpected happens, I fully expect to ignore me unless legally forced to do something. I would probably try and avoid a company like this - especially because they are just coming off of a massive lawsuit settlement where they falsely claimed renters had stolen their rental vehicles and had them arrested!! What a great company! Avoid Hertz. You'll be happier.

Car was better than expected. Service agent at the beginning was the worst part of the experience. No issues… more direction with instructions for drop off would have been nice. Overall not a bad experience and for the price I would definitely use them again.

Long wait to get vehicle… not a long line but a long wait once all my details were entered in their system and they then need to wait for a car to be assigned. Then, when we got to the pickup area they couldn’t find the actual car…

Price was good and car was what we needed. They do try to upsell you a bit at the check in counter . Offer a more expensive car, offer insurance which you don’t need if you have an auto policy, offer to sell you a tank of gas rather than refilling yourself. Just say no to all of it.

Pick-up was effortless and easy, the vehicle was clean and very comfortable and drop off was just as easy.

Too many hidden fees. Paid double then what was quoted. Will not use them again.

Since we tried to find the best value in our rental, we were surprised to have to have an extra $12.99 daily for tolls, or else be penalized $90 if we ever went on any toll road.