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It was excellent, my car rental agent was very friendly and professional.

It was easy to pick up the car and the location of the pick up was convenient. But were given the wrong parking slot which became confusing. We thought we were renting a “full size” car. The car at best was a mid size. We had difficulty fitting our golf clubs in the car. It was a struggle every time. That was disappointing.

Car was upgraded, had great safety features, and was in excellent shape. The service at the airport desk was outstanding.

Our flight was delayed to next day. Budget web site FAQ said that they would honor commitment for 24 hrs, so I didn't call to check. We get to the Budget counter, and then the person at the desk said that they didn't hold it. Fortunately, they still had a minivan that we could use, but this is rather unsettling since we had so many people to move around. Also, would be good in reservation email to say where the Budget reservation area is, e.g. do we need to take a shuttle? Is it in the baggage claim area? (It turns out it's in the baggage claim area in Savannah, but on the other side, so I didn't see it and made a few phone calls to try to figure out where it was). So overall everything did end up ok, but I think a few small tweaks here and there would really smooth the customer experience.

Don't rent electric cars

The only reason I chose Budget to rent was the lower price than the competition. However, I ended up receiving an economy size car rather than the minivan that I had initially reserved. The van was not available at Savannah airport, and I needed to get moving as it was past 2 AM and I was extremely tired from an already 1 1/2 hours wait in line. Budget did not deliver on its promise, and I paid more that anticipated for a smaller economy car. And an unanticipated fuel surcharge of $74? After I returned the car with a full tank?

I never got the car. After 2 hours of being told by the only agent at the counter that the car was in the process of being delivered, I got frustrated and went to the Avis counter and got a car within 10 minutes. I’ll never do business with Hertz again.

Great service. Clean cars better before issue.

Faster check in and out. Long lines that took over 40 minutes to get the car. The car was new and clean and satisfactory.

Great.

Lengthy wait for pick up. About 45 minutes. Not busy. Everyone’s time is valuable. Very disappointing.